teeshot's Posts

It's not a matter if I like features or not.  As a matter of fact, I don't currenly use any of the features listed and haven't used most of them in the 10+ years as a Verizon customer.  There are benefits and draw backs to all carrier branded/locked phones vs the unlocked counterpart.  Before I spend almost $1,000 on anything, I try to research the pros and cons of all the different models and then select the one that suits my needs the best.  My needs may very well be different than someone else.  Even the carrier selection matters.  Where I live, Verizon does not even have a close 2nd as far as reception.  In many of my daily travels, there are a couple of areas that a competitor far exceeds Verizon's reception.  But, again, I choose what's best for me.

I don't dispute that.  The issue is that the CSR's have the same responsibility, actually more, to read, use and understand the Customer Service Agreement.  The problem arises in the interpretation of that agreement in a particular circumstance.  Verizon has the responsibility to train their CSR's (chat, phone or in person) to interpret the agreement and apply it appropriately.  Verizon fails when different answers or solutions are furnished by different CSR's and the customer is left out in the cold.  Verizon wrote it, and they should understand it.

Has happened a number of times.  I even provided a copy of chat transcript for one instance and was told they were sorry but they couldn't be responsible if someone furnished incorrect information.

Except, that Carriers are placing "restrictions" on the plans, whether it be voice, text or data.  Since "without restriction" is a part of the definition of unlimited, it makes the use of the word in any context where there are exceptions or restrictions unacceptable.

Samsung has released their May Security Update.  As a matter of fact, Samsung has released  an update each month this year. NOTE THAT I SAID SAMSUNG HAS RELEASED.  Google and Samsung have the ability to issue Updates independent of each other. 

So by doing what you ask, I would be perpetuating your unwillingness or inability to follow threads and questions in a message forum that you have chosen to participate in.  NO THANK YOU.  In 5 days and 39 responses, I received, I believe, 3 answers to my initial question.  I guess I'll just have to base any decision I choose to make, if any, based upon those 3 folks as well as research I've done elsewhere.  It's been a real blast !!!!!!!!!!  ANN154 please have fun carrying on in my absence.

The "Mistake" message you are referencing was written by SAKLR1  NOT by me.  Again, you need to learn to read a message thread and make sure you are responding to the person that wrote the message. You keep responding to me, and I DID NOT WRITE THAT "Mistake" MESSAGE.

I never said anywhere that I made a mistake.(Show me where I said that?) I never asked for any suggestion for an alternate phone or carrier. (Show me where I asked either?) Samsung DOES provide regular monthly security updates to Verizon. (Per Samsung support both on the phone and online.) Verizon does NOT furnish those updates on a timely basis to its customers. (Compare Samsung's patch release dates to Verizon's)