I had the same thing happen with another service a few years ago.  I can assure you that Verizon is not the only company that handles things in this matter.  Disconinue their service and you are also... See more...
I had the same thing happen with another service a few years ago.  I can assure you that Verizon is not the only company that handles things in this matter.  Disconinue their service and you are also discontinuing anything they were furnishing you or you were paying for.  Remember, it's a way all companies use to keep you tied to them and not move elsewhere.  The more you have with them, the less likely you are to go elsewhere is what the theory is. Sorry I can't recommend how to get things back from Verizon Cloud unless they were also on your pc. I now make sure I have two automatic backups of everything, and they are on a local pc or one of the many "Cloud" services out there that work over multiple devices and services.  Many of them are no charge for some accounts depending on what you need. Don't put all your eggs in one basket as the old saying goes.
No such phone exists.
Maximum of 2 lines and be a resident of Florida
@vzw_customer_support wrote: Drewdrew84, whuch device are you needing a charger for? LauraL_VZW Hey Verizon, he's not looking for a charger !!
Dang shame that as of this posting, Verizon has chosen to leave off zip 28467/Brunswick County NC off of their free unlimited calling/text/data during Dorian.  Only coastal county that I can see in N... See more...
Dang shame that as of this posting, Verizon has chosen to leave off zip 28467/Brunswick County NC off of their free unlimited calling/text/data during Dorian.  Only coastal county that I can see in NC or SC without that coverage.  Even the local media/TV is reporting this fact.  Not good  and not appreciated.
Depending on where you are, the kiosk in Costco is probably owned and operated by "Wireless Advocates LLC", not Costco or Verizon.  In any event, Costco and Verizon won't be able to help you since yo... See more...
Depending on where you are, the kiosk in Costco is probably owned and operated by "Wireless Advocates LLC", not Costco or Verizon.  In any event, Costco and Verizon won't be able to help you since you didn't buy it from them.  Check your receipt/paperwork to see who you actually purchased it from.
There is no option for Apple Music Family Plan thru Verizon.  If you change to one of the unlimited plans that offers Apple Music, and you already have it, just don't sign up for the Apple Music subs... See more...
There is no option for Apple Music Family Plan thru Verizon.  If you change to one of the unlimited plans that offers Apple Music, and you already have it, just don't sign up for the Apple Music subscription thru Verizon.  You'll keep what you have.  You just won't be using one of the benefits of  the plan.  And no, Verizon won't cut your cost because you're not using it.  
If no icloud account is set up on the phone, then Find My Phone would not be active.  It takes an Apple ID and Password and thus an iCloud accout for Find My Phone to be active on a phone.
I was using my VPN this morning and attempted to log in to my Verizon account.  Notice came up that my account was locked and I needed to reset my password.   Turned off the VPN and proceeded to log ... See more...
I was using my VPN this morning and attempted to log in to my Verizon account.  Notice came up that my account was locked and I needed to reset my password.   Turned off the VPN and proceeded to log in as normal. Ok, I understand the "why".  However like most other accounts, I'm sent a pin to my phone for confirmation when the device or location is different.  Enter the pin and account is logged in as normal.  Verizon needs to add this feature.  It's a real pain to reset the password every time I want to log in to my account and am using my VPN.
That or Airplane Mode on and off.  Only way.
Yep.  In my location, I'm probably looking at 18-24 months before real 5G.  If I ordered a 5G capable device now, it would be almost 2 years old before it did me any good.
I don't know where you live, but my quess is that 5G is not going to be universally available for at least a year if not two.  All the major carriers are launching it in a couple of major metro areas... See more...
I don't know where you live, but my quess is that 5G is not going to be universally available for at least a year if not two.  All the major carriers are launching it in a couple of major metro areas just so they can advertise they have it.  Those of us who live work and travel in more rural areas of the country won't be seeing 5G for awhile. 
If I use the link "https://www.verizonwireless.com/solutions-and-services/call-filter/" and then "Get it Now", I get a popup message that says one of the devices on my account is not compatible. If ... See more...
If I use the link "https://www.verizonwireless.com/solutions-and-services/call-filter/" and then "Get it Now", I get a popup message that says one of the devices on my account is not compatible. If I try by going to the web page for Add-ons, I can select the free option, however I cannot select the Samsung S10 on line ending 01.  I can select the iPhone on line 00.   If I check the list of supported devices, both the Samsung S10 and the iPhone are supported devices. If I download the app from the Google store to my S10, the only option available is to subscribe for $2.99/month.
Both the phones on my account show as compatible devices (iPhone XS Max and Galaxy S10).  However when I go the the "Get it" page, I get a message that says Sorry, one of the phones on your account i... See more...
Both the phones on my account show as compatible devices (iPhone XS Max and Galaxy S10).  However when I go the the "Get it" page, I get a message that says Sorry, one of the phones on your account is not compatible.  So what's up?
Mine shows service as "Stopped" but nothing re Messsage + seems to be affected.  I don't like the fact that an app is downloaded and automatically gives permissions that I didn't approve.  Verizon de... See more...
Mine shows service as "Stopped" but nothing re Messsage + seems to be affected.  I don't like the fact that an app is downloaded and automatically gives permissions that I didn't approve.  Verizon denies they did it (Talked/Chatted with 3 different people), but it clearly is associated with Message +.  
Showed up this morning on my unlocked S10 on Verizon.  ????
It's not a matter if I like features or not.  As a matter of fact, I don't currenly use any of the features listed and haven't used most of them in the 10+ years as a Verizon customer.  There are ben... See more...
It's not a matter if I like features or not.  As a matter of fact, I don't currenly use any of the features listed and haven't used most of them in the 10+ years as a Verizon customer.  There are benefits and draw backs to all carrier branded/locked phones vs the unlocked counterpart.  Before I spend almost $1,000 on anything, I try to research the pros and cons of all the different models and then select the one that suits my needs the best.  My needs may very well be different than someone else.  Even the carrier selection matters.  Where I live, Verizon does not even have a close 2nd as far as reception.  In many of my daily travels, there are a couple of areas that a competitor far exceeds Verizon's reception.  But, again, I choose what's best for me.
The reason is called "bloatware" that in many cases can not be removed but carriers force it upon us anyway.
I am aware that the following features  Visual Voicemail (VVM) LTE Video Calling Enhanced Address Book VoWiFi (WiFi calling) Family Base Family Locator were not available on unlocked Samsung... See more...
I am aware that the following features  Visual Voicemail (VVM) LTE Video Calling Enhanced Address Book VoWiFi (WiFi calling) Family Base Family Locator were not available on unlocked Samsung S9 phones at least as of Sept 2018.  Will Verizon still make these same features unavailable on the unlocked S10 when it is released?
I don't dispute that.  The issue is that the CSR's have the same responsibility, actually more, to read, use and understand the Customer Service Agreement.  The problem arises in the interpretati... See more...
I don't dispute that.  The issue is that the CSR's have the same responsibility, actually more, to read, use and understand the Customer Service Agreement.  The problem arises in the interpretation of that agreement in a particular circumstance.  Verizon has the responsibility to train their CSR's (chat, phone or in person) to interpret the agreement and apply it appropriately.  Verizon fails when different answers or solutions are furnished by different CSR's and the customer is left out in the cold.  Verizon wrote it, and they should understand it.