iphone_lover's Posts

AT&T has a Bring Your Own Device montly plan which would cost our family of 4 only $160 per month vs. $237 per month we are paying Verizon. The $237 per month plan includes discounted phones every 20 months, but since we don't need new phones that often, the montly savings for our family of 4 would be substantial to bring our own phones to Verizon.

On September 28, 2014 I ordered an iPhone 6 for my wife and signed up for the iPhone 6 Trade-In Promotion. My wife's iPhone 4 was "appraised" for $200 online and Verizon mailed the extremely flimsy tiny envelope for my wife to mail her iPhone 4 to Verizon for her  "$200" Electronic Gift Card. First of all, the tiny little envelope is so flimsy and contains very little bubble wrap. It offers very little protection and I can easily see the screen breaking during the mailing process when it is such a poor envelope. In addition, there is no tracking information whatsoever on the envelope. If the iPhone 4 gets lost or broken, adios $200. My wife's iPhone 4 is in Excellent Pristine condition but I am very hesitant for my wife to take part in this program because of all of the horror stories I have been reading on the Verizon forums (please see links attached below) or on the internet. People who took part in the program are reporting of lost or broken phones but they were in perfect condtion when they were mailed. Furthermore, there are stories of "Find My Phone" not being turned off even when people have photos of the process. People have even taken photos or videos of the condition of their phone upon mailing to Verizon but this doesn't seem to help. At this point I am probably going to try to sell my wife's iPhone 4 on eBay because we can't take the risk of getting $20 or less instead of the $200. I am surprised more of these stories haven't gotten to the mainstream press. It would be good if some news station like CBS or NBC would cover the mounting complaints. I am thinking of writing an email to some head honcho at Verizon and venting my concern to tell him why us 20+ year Verizon customers probably won't take part in the program.

At least 3 times I have tried to order a Space Grey 16 GB iPhone 5S  for my son at the discounted price and the order has gotten cancelled.  The 1st time I ordered the iPhone I cancelled it because Verizon's  system software totally screwed up and ignored my son's name (attention  field on online form) and just put his college name without the  ATTENTION TO: field filled in. After talking to an  customer service rep on the phone I ordered it again but it got  cancelled by the Fraud Dept. I haven't gotten an answer why other than I  surmise it's because there was a another glitch in the Verizon system  (more software problems - read about on the web) where the system  allowed my son to keep his unlimited plan even though he was upgrading  at a discounted price. Maybe they cancelled the 2nd order for this  reason but they would never tell me. The 3rd time it  got cancelled  because Verizon told me it was because the iphone was on  backorder for a long time and after a certain amount of time my order (3  weeks) automatically got cancelled by the system. HELLO!!!! Cancelled  after a period of time because it was backordered?!?! What kind of  software system do you have Verizon? I ordered it for a  final 4th time because I thought the problem might be trying it to ship  to my son's college address rather than home (account holder address)   so tried to ship it home and again got an email from the Fraud dept. I  spoke to someone at Verizon and they assured me this time the order  wouldn't get cancelled this time. LOL. I will hold my breath. If it gets  cancelled this time I am giving up and buying it at the Apple store,  and when my family's 4 phones are off contract I am seriously thinking  about switching to Page One. You don't know how many hours I spent with  Verizon Customer Service reps. on the phone. You would think they would  offer me some kind of compensation. And by the way, my FICO score is  excellent and close to 800 and I always pay my Verizon Wireless bill on  time and I am a long time excellent customer. I am a computer programmer and I  know software flaws in a system when I see them and a spinkle of some customer  rep. incompetence . I guess you can tell I am upset It's been a utter nightmare.