Accessibility Resource Center Skip to main content
Personal Business
Español
Mobile
Home Internet
Deals

Choose your cart

Choose your cart

iPhone 15. Newphoria. Get it on us. Online Only. No trade-in req'd. Limited time offer. Buy  |  Details.
end of navigation menu
Ask a question
3.2M Members 4,370 Members online 269K Discussions 43.9K Solutions

er58's Posts

Re: Phone power-cycles every time I try to run Backup Assistant
by in Windows Phone
‎06-30-2013 05:15 AM
‎06-30-2013 05:15 AM
Took it to the Verizon store yesterday, they said they had never heard of such a thing and that the folks I talked to at Customer Service were a higher level of tech support than they (at the sto... See more...
Took it to the Verizon store yesterday, they said they had never heard of such a thing and that the folks I talked to at Customer Service were a higher level of tech support than they (at the store) are. However, they had a few ideas of things to try. What finally worked was backing up all the data on my phone & re-setting it completely--Backup Assistant now works with no problems.
Phone power-cycles every time I try to run Backup Assistant
by in Windows Phone
‎06-20-2013 04:47 AM
‎06-20-2013 04:47 AM
I have an LG Glance , and have been having trouble with Backup Assistant. It used to work great, automatically backing up my contacts every afternoon. For the last year or so, however, every time... See more...
I have an LG Glance , and have been having trouble with Backup Assistant. It used to work great, automatically backing up my contacts every afternoon. For the last year or so, however, every time I have tried to run Backup Assistant it power-cycles. For a while this would happen, then if I immediately went back to Backup Assistant after it re-started it would launch, but it would never accept my PIN. I called Verizon support, they made sure I was using the right PIN (I as), they re-set my PIN (didn't work), and they had me un-install and re-install Backup Assistant (didn't work). Now it power-cycles every time I try to launch Backup Assistant, so I never even get a chance to try my PIN. I have tried to launch Backup Assistant while the phone is plugged in (thinking it might be a power problem), but it did the exact same thing. The contacts in my Backup Assistant online are now almost a year out-of-date, and I'm soon going to be switching phones. Any ideas about what I need to do to make Backup Assistant work again?
Labels