Thank you, I know your response is perfectly reasonable. However, I am still majorly annoyed that you cannot contact Verizon by email online except through social networks, and so are many many ...
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Thank you, I know your response is perfectly reasonable. However, I am still majorly annoyed that you cannot contact Verizon by email online except through social networks, and so are many many other people angry and frustrated about this from reading their posts. The "contact us" button does nothing but connect you to a sales person, or lead you down a maze of other unhelpful options.. ...and if they can connect you to someone who can sell you or upgrade you or find some other way to bleed more money out of you then they should be able to connect you to someone who can help pare down your bill. A lot of people are having money issues these days and ridiculous charges and fees that we have no power to stop is one of the reasons. I still say that Asurion is a scam, the list price for the phones are ridiculous considering how long they last and I'm expected to "upgrade" every year, the fact that I'm paying one half again as much in taxes and fees on top of my phone service is highway robbery. Originally my service was supposed to be $100, but that ended up being $109, which is now $118 for some reason, which turns out to be $151 with taxes and fees, plus $8+ for insurance. and If I can't pay the bill we're charge $45 re-connection fee PER PHONE!!! for what? and what can I do about it? Verizon basically has a monopoly, so If you want a phone and be a social human, this is it, and Verizon doesn't care. they add a new charge or tax every month and there's nothing I can do but cancel my service. I DID find an email option at the Verizon Residential site that includes questions for wireless. They will probably take this away soon too so hurry up and use it if you think it will do you any good.