DO NOT DO A RESET ON YOUR PHONE UNTIL YOU HAVE SAVED ALL YOUR PERSONAL DATA TO YOUR PC Or, go here: http://www.verizonwireless.com/wcms/consumer/products/backup-assistantplus.html to see what yo...
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DO NOT DO A RESET ON YOUR PHONE UNTIL YOU HAVE SAVED ALL YOUR PERSONAL DATA TO YOUR PC Or, go here: http://www.verizonwireless.com/wcms/consumer/products/backup-assistantplus.html to see what you already have backed up and just maybe you will find that your files have already been saved prior. My advice is to check before you reset. Repeat: This 4.0.4 update is a very bad bug that apparently has no fix except to get another phone. Do not do a full reset unless you have first plugged your phone into a pc and saved all your photos, music and files. They are still on your phone but you must plug into a pc to access them before you try a reset and delete them. That is what I did and I have all of my stuff saved. I called verizon support and we tried a factory reset but the issues with the update continued to persist. It will not connect to "Backup Assistant". It will not connect to any google services. It will not access the camera function It will not access the photo gallery. Files can be accessed via usb hub onto a pc. I went to my local store and had them check it out and they were stumped...? The only fix they could offer at this point was to order me a new phone so, that is what I did. The funny thing is that all the other LG models they had there at the store updated just fine. My guess is that this problem is specific to the Intuition and hopefully a new one will be ok. Again, I suggest you back up everything manually to a pc before trying to resolve this issue. Also- if you have a new phone on the way *do not* allow it to update to 4.0.4 Good luck, -Sam problem update issues problems
