jasonjjh2846's Posts

Crelin, << Original post  and responses >> Thank you for making my point…it didn’t take long for someone to bite. Unobstructed was my use of term, which is contradictory to the Verizon customer service agreement-yes, but also it is indirectly proportional to the coverage map provided by same. In simpler terms, its illustrative baiting and is one of the most unethical business practices used! See, the customer agreement says one thing, while the coverage map suggests something opposite, they are in affect acting in paradox. Most people don’t read the agreement in totality, I didn’t, I went off of the map provided and the guidance provided by the rep, both of which suggested, barring some catastrophe, service in the area is excellent. I mean how could I refute the map in red that shows excellent coverage? Anyway, OF course a wireless device won’t receive a signal if it’s not in range of a tx-signal (RF-101), but again, according the Verizon, I’m well within that range. Again, RF and the its theory, which includes the how and why propagation is effected by the many variables is well understood, however, what isn’t affected by those same variables is the approach or better yet the business acumen that Verizon ‘chooses’ to use with its customers, an approach that still in my opinion lacks in professionalism and knowledge of theory and their product. But again, thanks for biting on my use of term ‘unobstructed’. Regards, Jason Message was edited by: Verizon Moderator

Verizon, along with other wireless company's go out of their way to ensure to a 'would-be' customer, that they have the best coverage in the United States. Verizon in my opinion is at the top of this list. The "clutter" as I'll call it, you know what I'm referring to, the nice big map as you walk into the Verizon store showing the U.S.painted in red indicating all the nice coverage overlaps, needs de-cluttering. It's a visual distractor, a lure, inaccurate technical fluff or quite honestly a visual 'false' advertisement. It's the side by side picture of a person who lost 100 lbs in 2 days using the sprout diet (okay, i'm being dramatic here, but you get my point...it's sleight of hand advertising). Case in point, I own a 3G device, my wife and daughter own 4G devices. I have a tower (data below) approximately 2-miles from my house. None...that's right...none of our cells receive signal, not a single bar unless I stand in the corner of my house with one hand on my head the other rubbing my belly singing the "YMCA"! It's a joke! They sell you a service plan that isn't. Mind you, when I look at my area map, It shows full coverage (like i'm living in a constant thunderstorm, its red over my house-see image below and attachment for my specific location). My neighbor has the same issue, however he's with AT&T. The theory of RF isn't the issue, it is what it is. It's either there or not and in both our cases, it's not. The solution to the issue is an extender. Approaches to the issue is the issue!  For example, the fix for him was asking for a wireless extender, a tower in the home if you will. See he approached AT&T with the issue and they provided "AT NO COST" an extender. They acknowledge the lack of coverage. In my case, Verizon says it's not their fault, I was informed of this today when trying to find a solution to the problem. Both the tech and the store rep in Canton, treated the issue as if, well to bad, here's our version of the fix, it's going to cost you more money. When I broached the issue of an extender, I was told I would have to purchase one at the fair cost of $239 USD. "Fair cost"? So, I have to purchase another piece of equipment just so the equipment I previously purchased can work. Are you telling me 'YOUR' service is that bad that attitional equipment is warranted.  But what about the map that indicates unobstructed and reliable signal in my area, what about that tower that's owned by Verizon only 2 miles from my house? Why is Verizon nickel and diming everyone from equipment charges to over-redundant charges to our billing statements? Isn't this a breach of contract, I don't remember reading anything about the additional purchase of equipment in order to get base line service! In the end, it's the customer that drives the market, its the customer that makes or breaks a business. I'll honor my contract because it's the honorable and right thing to do, but when it's up, I'll be taking my business elsewhere, at least to an honest organization that doesn't make excuses for its service issues and one that puts the customer and his/her suggestions front and center, and certainly one that doesn't "sell" my data to others to include the very gov't I worked for. Organizations that find solutions and fixes to and or around a problem need commending, unfortunately in my view, Verizon doesn't deserve such action because they haven't earned it.   Ownership Info Rep Company: Verizon Wireless Contact: Phone: Email: Network.Regulatory@VerizonWireless.com Address: Alpharetta, GA, 300097630 Owner Company: Verizon Wireless (VAW) LLC Contact: Not Recorded Phone: Email: Network.Regulatory@VerizonWireless.com Attn: Regulatory Address: Alpharetta, GA, 300097630 Tower Characteristics Registration #: Latitude: Longitude: Structure Type: Mast Status: Constructed Date Constructed: 02/10/1999 Ground Elev: 1163.1 feet Height Of Structure: 250.0 feet Overall Height: 1431.2 feet Structure Address: CANTON, GA Message was edited by: Verizon Moderator to remove proprietary information