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Verizon Wireless has developed a Code of Conduct that is probably lost in your interactions with Verizon Wireless Representatives. Here is the link to Verizon Wireless Code of Conduct that may... See more...
Verizon Wireless has developed a Code of Conduct that is probably lost in your interactions with Verizon Wireless Representatives. Here is the link to Verizon Wireless Code of Conduct that maybe helpful in all levels of company understanding the code that is to guide their interactions in serving: http://aboutus.verizonwireless.com/pdfs/Code_of_Conduct.pdf or the document has been attached. Unfortunately, you will at times run into Verizon Wireless Representatives that are there just to collect a paycheck and have not made a commitment to live the Code of Conduct . Always present yourself respectfully even when you hit the wall, you do not want to lower yourself down to their level of respect. My suggestion is to engage the Executive Offices when you are unable to connect with a representative that wants to do the right thing.  Here are 4 commitments that are in the Verizon Wireless Code of Conduct. “We keep our commitments to each other and our customers. Our word is our contract.” “We are committed to do the right thing and follow sound business practices in dealing with our customers, suppliers, owners, and competitors.” "We focus outward, not inward. We make it easy for customers to do business with us, by listening, anticipating, and responding to their needs." "Bureaucracy is an enemy. We fight every day to stay "small" and keep bureaucracy out. We are more agile than companies a fraction of our size, because we act fast and take risks every day. We see crisis and change as opportunities, not threats. We run to a crisis, not away. Change energizes us. We work hard, take action and take personal accountability for getting things done. Our actions produce measurable results." I believe many of the Verizon Wireless representatives do not understand the empowerment they possess to fulfill the Verizon Wireless Code of Conduct. But if they are committed, they will become your agent to the Executive Offices if needed to "do the right thing" when serving the Verizon Wireless customer. Best Wishes for a fabulous Verizon Wireless experience. We all win when the Code of Conduct is alive and we the customers are excited to share our Verizon Wireless experiences with family and friends!!