I have been a Verizon customer for 12 years. I live in a remote area but always had good reception in town. Verizon used AT&T towers for roaming and they have known for 3 years that the AT&T con...
See more...
I have been a Verizon customer for 12 years. I live in a remote area but always had good reception in town. Verizon used AT&T towers for roaming and they have known for 3 years that the AT&T contract would expire on 6/23/13, however they never notified customers of this at all! I upgraded to a new phone in April and on 6/23/13 I lost all reception; I can no longer make/receive calls/texts, no internet, nothing but yet my monthly bill arrives on time and I pay it on time. I have contacted Customer Support on a weekly basis. They brought in a portable tower (called a COW) and I still have no service. My issue is Verizon has known of the expiration of the contract with AT&T for 3 years yet they never notified customers, they have plans to build a tower in my area, but can't tell me when it will go live, their COW doesn't work with a darn. I upgraded to a new phone in April and I'm now out all that money for a Droid Maxx HD that is only compatible with Verizon, I spend countless hours every week trying to get answers regarding when I will have service again and they can't tell me diddly, nor can they tell me who to call so I can work my way up the food chain. I'm pretty firm about not switching over to AT&T for many reasons. I'm told this outage has effected thousands of customers in a multi-state region yet I can't find anything on the internet about it. Is anyone out there experiencing these issues and if so have you been able to get a phone number or address to get more answers than the limited tech support will provide?