We tried to bundle all our services into one account with a 10 G wifi. Verizon made mistakes creating the bundle both the first time and the second time when we called to correct the first mista...
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We tried to bundle all our services into one account with a 10 G wifi. Verizon made mistakes creating the bundle both the first time and the second time when we called to correct the first mistake. Now they claim they can't verify the first account because the phone number is now associated with a different account. This is a phone number that THEY TRANSFERRED with verification from the first account to the new account. They claim they can't fix a billing error because of their inability to verify the account. So now that they've made two mistakes and caused us hours of time they want us to drive 40 miles to solve a problem they caused. To add insult to injury the last time we called the lady hung up on us or was disconnected right in the middle of a sentence. SERIOUSLY? We are EXTREMELY dissatisfied with Verizon's service in making this change. They have made multiple mistakes and seem to have no common sense or power to clean up their own mess. I would like the phone number of someone at Verizon that actually has some power to do something about this instead of continuing to get the run around. We are frustrated to the point of breaking contract so we don't have to deal with this incompetence any longer.