We have been dealing with the same exact issue since mid Jan '15 when we dropped the phone in the pull bin drop inside the post office which obviously puts it on the other side of the wall and in...
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We have been dealing with the same exact issue since mid Jan '15 when we dropped the phone in the pull bin drop inside the post office which obviously puts it on the other side of the wall and in USPS possession. This is pretty simple business law(UCC) I performed, per VZ's instr's on how to return the phone using their preprinted, prepaid label for their contractually engaged vendor/carrier. I have no contract with USPS. This is between the two of them to work out. period! Yes, they are bullying the customer since they have an account to tie up the debit in. Further, in my case, my phone went out and I can't upgrade because of the debit in the acct. the lost phone is my wife's warranty iphone return) As I said it was mid Jan and now it's mid May and there is a string of calls wasting my time, telling and retelling the story over and over and over and over again -never once, after at least a dozen calls -have I rec'd even one promised call back to either escalate and/or resolve this wretched issue. This is customer care at the lowest level of credibility and integrity I have seen in any of my day to day business relationships. The electric company, the water util, the gas company, the cable co, all are acceptable and evidence a desire to resolve issues when they arise. I was told by one rep that while this is not a regular thing, it does, indeed, happen often and even had a protocol he recited to me:create a case to check top to bottom at the receiving center, if nothing, then the same with the post office, if still nothing, then they would file a claim with the USPS and they would either issue payment to VZ or to me in which case I would just pay them in kind. Makes perfect sense. Problem is, no one has seen their way to execute on the latter issue of filing a claim. These are a bunch of jokers that, I guess, think I will finally break down and pay for a fried iphone5 that I returned per their instructions -just like I have returned other warranty returns EXACTLY the same way each time in the same post office in the same drop door in the same wall. There is absolutely no way I would ever, ever, pay for that phone. Leave VZ?...sure, if I have to. I will say that I never had a complaint with them in 5yrs, but this is insulting, and damaging to the integrity of my credit and my own personal integrity and good name. This is beyond bizarre especially since they have rec'd anything and everything from me in the way of info that they have asked for. No detail has been withheld and the burden is clearly on them as it is with the many, many cases I have finally started to sit down and take the time to review online. Rampant and out of control with regard to frequency of occurrence?..probably not rising to that level, but certainly way more than should be occurring. In my case, we're talking about a trip from Dallas to Ft Worth where the receiving center is located. I can drive there in 25min. I'm done.