Spoke with Blackberry HDQ in Canada and they agree with our frustration. Verizon must be the one to push Security Patch and Marshmallow. Agent gave me Case# but advised me that she has responded...
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Spoke with Blackberry HDQ in Canada and they agree with our frustration. Verizon must be the one to push Security Patch and Marshmallow. Agent gave me Case# but advised me that she has responded to many, many frustrated Blackberry owners and until Verizon decides to respect their obligation to service us, nothing is going to happen. Verizon could care less. I paid $720.00 for mine and the next month they reduced it to $402.00. The agent was amazed. She said it was obvious that we are never going to be serviced properly. As for me, as soon as I can figure a way, I am pulling my long standing account with both my wife's and my service (?). Absolutely disgusting way to treat the suckers who purchased Blackberry phones. It is also no way to treat Blackberry itself which is struggling to survive. Verizon is simply putting another nail in the coffin. Not by accident. There must be a way to spread a word of caution to those who believe that Verizon is an ethical and honorable organization.