DJSomers's Posts

Thanks for your suggestion. What does a soft reset do? Will my downloaded apps & their info remain? The rebooting problem returned last night after about a week - it rebooted on its own, twice, back to back while I was reading stories in Google Now.

Thanks, AliciaS. I had downloaded the 7 Minute workout app around the time the problem occurred, 6-8 weeks ago, so I uninstalled it. I had also downloaded MapMyWalk. That app has several million downloads so I don't think it's the problem. My phone hasn't rebooted on its own for about 3 days now, although it did reboot a few times after I uninstalled the 7 Minute app. I hope the issue has resolved itself.

Thanks, Robin, for your response. To clarify, I do NOT know when the phone is going to re-boot, other than it just completely stops responding a couple of seconds before it starts re-booting. Nothing can be done to stop it. In Settings, I have ”Apps were auto-updated” enabled so they should be updated. If I go to Google Play as you suggest, do I have to search for each app to see if there is an update? I have lots of apps and that would take a long time. With the Setting as I have it, wouldn’t my apps auto-update? Is there a way to update all of my apps at one time? Thanks again. Donna

My S7 also reboots on its own, out of the blue. It had done it while I was using Facebook Instant Messaging, Google Now, MapMyWalk app and my music on Google Play Music. Sometimes it reboots once then starts working again. Other times it will reboot back-to-back. I can tell it's going to reboot because everything locks up and nothing works. Factory reset is not an option as I have too much info on my phone that I cannot lose. Please help! I am tired of this happening when I am in the middle of doing something on my phone.

Thanks for this information, tikibar1. I have now changed my "interruptions" but I certainly liked the blocking mode better. I can no longer set the phone to accept a call from a particular number during the time "Do Not Disturb" is enabled and now whenever I use the phone there is a notification that  Do Not Disturb is on, which is frustrating. Why do updates always have to mess up features that were working well?

Thanks for your reply, SuzyQ. The emails I'm talking about already go to my laptop Junk folder, but it looks like I have to do each one manually to get it in the Spam folder on my Galaxy s4. Once I get the addresses in the Spam folder, they no longer go to my phone Inbox, except for those that have the .tk extension that I mentioned in my original email. I probably get about 10 emails that are spam every day and the only process I've found to get them to the Spam folder is so convoluted it's very frustrating.

Thanks for your response, Christina. I prefer to try your 1st suggestion about changing a setting before trying your 2nd idea of uninstalling then re-installing my RoadRunner email. However, I checked all my settings and do not see one specific to “Delete upon reading”. Under Email – Settings I have: Display Composing and sending Auto Advance Confirm deletions Priority senders Spam addresses Rules for filtering I went into each of these and did not see an option for “Delete upon reading” and being able to disable it.  Is there another way/place for me to find it? If not, I guess I’ll have to uninstall and re-install the email program. I’m just afraid I won’t be able to set it back up correctly. My Verizon sales person set it up for me when I purchased the phone last summer. Thanks for your help! Donna (removed) Burlington, NC Private info removed as required by the Message was edited by: Admin Moderator

Hi Jonathan, Thanks for your reply. Sorry I was delayed in answering. I’m using the default email app that came on the Samsung S4. My ISP is Time Warner Cable’s Road Runner. I checked all the settings I could find but there was nothing about saving emails that are in the Inbox, or not deleting them after viewing. I’m not sure who you are referring to when you ask “What client is it?” Thanks for any assistance you can offer. Donna Private info removed as required by the Message was edited by: Admin Moderator

Jonathan, Thank you for your response! I’m in the middle of some work till late next week. I’m saving your email, on my laptop!, and will answer your questions when I have the time to sit and gather the info you have asked for. Thanks again and I’ll be in touch late next week. Donna

I made another Christmas Playlist and it's on my phone now, along with the other 2 playlists. I have turned the phone off today and when I turned it back on, all 3 playlists are still there. I have the phone connected to the laptop now and the playlists are showing on the phone and not the card. However, when I click on the phone Christmas playlist file on the laptop, the file Properties show 0 bytes. The music plays on the phone when I push the Play key. All of my music on the laptop is in iTunes. I don't know if this extra info helps any or not. Maybe the Christmas playlist won't vanish again since Christmas is almost over.

Thanks for your response! I’m using the player that came with the S4 and the Christmas music is on the SD card. FYI – I have 2 other playlists and only one of them shows up on the phone under “My Computer” when I have it connected to my laptop. No playlists show up on the SD card in My Computer. But, let’s stick with trying to get the Christmas playlist straightened out for now. I can deal with the other after the holidays.