A customer has to verify by name; that's the bottom line. If the family member was not authorized on the account as an account manager, no upgrade should have occurred. They can talk about fraud ...
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A customer has to verify by name; that's the bottom line. If the family member was not authorized on the account as an account manager, no upgrade should have occurred. They can talk about fraud charges all they want, but the bottom line is that something was allowed that should not have been. Someone at that store did something wrong, and I would see that the representative at least gets a talking-to. I would not be surprised if they credited that amount to you. Heck, you could even call Customer Service to see if there's anything they can do to try and offset some of that restocking fee. This isn't to say they can credit that back, but see what they can do about maybe a small credit or promotion or something.