Lirpa123's Posts

Rant warning . . . . . . Switched from AT&T because of work requirement . . . happy with their service; would not have changed except for job. Complaint #1)  Spent a total of 10 hours at the store trying to get new iPhones and switching over the service.  Salesmen/women were acting like it was a frat house while I sat there with no one giving me updates, only excuses of what they were doing.  Finally I called and got Verizon to contact AT&T and they switched my service over. #2)  The store ordered the wrong belt clip and would not re-order the item until I revisited the store. #3)  The store added a $10 fee to each line that I was not aware of for phone protection and continued getting charged the fee even after I contacted the company. #4)  No paper bill was sent even after requesting it twice:  once with the store and once with customer service.  Again, more of my time spent getting the account/services right. #5)  I spoke to the store manager.  He made excuses.  He blamed the warehouse, the on-line customer service people, everyone except for his employees.  No apology, no attempt to look at the account to correct anything else that may be in error, no consideration for the time i have spent trying to give him my money. #6)  A regional manager called.  Got an apology from him and an assurance that the store's actions were addressed.  I have not received any feedback concerning this.  I continue to have to contact Verizon because of the store's inability to get my information correct. The cell service is good.  No complaints.  On-line satisfaction ratings are top notch.  My complaint is the complete lack of professionalism shown at the store by the employees and the store manager.  If I had known, I would have gone to another vender.  As it is nothing is being done concerning that particular store.