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By the way, just curious, should a Verizon rep not be looking at the complaints and addressing them? I don't see a single message from any Verizon rep in this thread - am I missing something?
Sorry hit send too soon - so I spent another 2 hours talking to Samsung and have now sent the phone back to them. This is so traumatic. On Fri, Jul 24, 2015 at 9:26 AM, deloused <forums@veriz...
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Sorry hit send too soon - so I spent another 2 hours talking to Samsung and have now sent the phone back to them. This is so traumatic. On Fri, Jul 24, 2015 at 9:26 AM, deloused <forums@verizonwireless.com>
That is precisely what I have spent the 4 hours talking to various Verizon customer service agents about - and no one can tell me how to bypass the initial screen and do the setup manually. The...
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That is precisely what I have spent the 4 hours talking to various Verizon customer service agents about - and no one can tell me how to bypass the initial screen and do the setup manually. The only thing they do is to blame Samsung... On Fri, Jul 24, 2015 at 9:26 AM, deloused <forums@verizonwireless.com>
It is a Samsung Galaxy S3 and there is no SIM. I have contacted Samsung again since your support team was of no help - they are asking me to send the phone back to them - again.
For the past 2 days, I have spent ~4 hours trying to activate my Samsung Galaxy S3 on the Verizon network. I have discussed with Verizon wireless chat, 2 levels of technical support in vain. A su...
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For the past 2 days, I have spent ~4 hours trying to activate my Samsung Galaxy S3 on the Verizon network. I have discussed with Verizon wireless chat, 2 levels of technical support in vain. A summary of the issues I faced is as follows: 1. I was using this phone on the wireless network without any problem 2. Due to hardware issues, I had to send the phone to Samsung for repairs 3. Post the repairs once the phone came back - there is no way that I can activate the phone - after the initial Verizon screen, it takes me to language selection and then I am provided 2 options - emergency call or activate 4. When i press activate, it says you have dialed a wrong number and pushes me back to the earlier screen - a frustrating loop 5. Through the process, there is no dial pad to be able to call out. I am quite peeved with the service support: 1. Long holds, no constructive thinking 2. Promises of call back - and no call backs ever happen 3,. Now the service personnel blame Samsung 4. They also tell me that there is no physical location where they can direct me for physical inspection and a "re-build" Personal information removed as required by the Message edited by Verizon Wireless Moderator