MgLuvin's Posts

Verizon didn't make the s4, but it continues to sell them. They are one of the largest customers of Samsung. They probably have more influence than do a thousand complaint letters. Verizon can continue to have their dishonest CSRs lie to the customers, pretend this issue doesn't exist, or they can advocate on behalf of their clients and pressure the company. They continue to sell this product, and thefail to own up and admit LED issue isn't a fluke. Samsung won't replace these phones free, but Verizon could try and get the $200 repair charge decreased due to a defective design. It's likely this product has enough demand and been out long enough to reduce the cost of the AMOLED. Subsidize the screens, let us do the labor.

My phone's AMOLED (LED) broke while in my pocket, as I leaned against a museum railing. It cracked along the top 1/3 of the phone, on a horizontal line, similar to the photo below. The glass was not damaged.  I think it's no secret the S4 is flawed, and the Samsung CSR told me this is a common problem. She admitted it after they revoked my warranty for "Abuse" of the phone, and charged me the $200 for a repair. I don't even see why Samsung has a warranty, because there's no way they are going to admit a defect, since their techs are the judges of that. For a company whose making huge profits off their popular Galaxy, I am surprised they aren't afraid of being sued. If you open the battery cover you can see the battery occupies the bottom 2/3 of the phone. The top 1/3 is only protected by a weak plastic housing, not strong enough to handle a small amount of pressure. The design weakness causes the cracks to occur at the top part of the screen with even a slight amount of pressure. The rear battery cover is very flimsy as well. My old Motorola was much stronger, and had metal on it's edges for support and protection.