I have been a customer of Verizon for 6 years and I accidentally dropped my LG phone and part of the ear-piece has come unhinged and I can no longer make or receive phone calls. I also cannot see...
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I have been a customer of Verizon for 6 years and I accidentally dropped my LG phone and part of the ear-piece has come unhinged and I can no longer make or receive phone calls. I also cannot see the screen. The phone rings but if I open it up to answer, I can't hear anything. This evening, I took the phone to a Verizon store after work and they told me that because my warranty was no longer valid that I had to purchase a replacement for $50. So, Verizon wants me to pay more money for a cheap phone that I paid less for to begin with. This is a rip-off and outrageous. I should not have to pay for a replacement for a crappy phone that broke. So now I am stuck with a phone that doesn't work until my contract is up in December. In the meantime, I suppose they will be billing me for service that I cannot even use. I will NOT be returning to Verizon. These people are taking advantage of me and should be reported to the Better Business Bureau. I am now stuck without a cell phone and they want me to pay for my inconvenience! OUTRAGEOUS!