I am new to this community thing, however, I needed somewhere discuss how I feel about this whole recall thing, So, I guess it is kind of neat. However, from what I have read here, as many of us ...
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I am new to this community thing, however, I needed somewhere discuss how I feel about this whole recall thing, So, I guess it is kind of neat. However, from what I have read here, as many of us Notes 7, Note users are extremely disappointed with the recall in the first place, maybe it is just me but I feel as if I am not being treated fairly with the whole matter, I am not sure how the other carriers are handling the situation and trying to accommodate their customers, but Verizon is definitely not making the process any easier. Just as everyone else from my understanding has received the exchange process benefits and requirements email, I was under the impression that when I exchange the device I would be able to choose any device, at no charge, at the time of the exchange, as some of the others, I upgraded and set up a payment for the Note 7 device on myverizon.com At the time of doing so I had to pay the sales tax for the device. No big deal, but now that I am required to exchange the device and was informed that since I made my original purchase online, that it would be more convenient to make the exchange online as well. So my point in all this is, that in the process of doing so I am expected to pay the sales tax on the new device of my choice at checkout, however, I am supposed to have $100 credit, and the sales tax will be refunded once they receive the Note 7, If I already paid taxes on the Note 7 at the time of purchase, and now I have to send it back, and still I am required to pay the sales tax on the device I choose as well, how is it that I am being credited anything, Rather, how are they going to refund me the taxes paid when I ordered the Note 7. I am extremely frustrated about this, so I do apologize if I am not clear on my entire point here. Overall, I feel that Verizon alone has become very unsatisfactory in their customer service, especially to those who have proven themselves as loyal customers.