Alrighty - A little more back on topic, here is how to get to the department that you need pretty much everytime. You CANNOT just say agent, because it will more than likely give you whoever is avai...
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Alrighty - A little more back on topic, here is how to get to the department that you need pretty much everytime. You CANNOT just say agent, because it will more than likely give you whoever is available. For billing/order status/new order/general questions related to products but NOT related to using your service issues - Call 1-888-553-1555 USUALLY if you have a verizon home phone number you should enter it in from jump - when you get to the main menu press 1 for billing - then as long as the first menu has "none of these" as number 5 press number 5 - when you get to the next menu - as long as number 5 is none of these, press # 5 - you will then get a prompt that says, "if you are calling to pay your bill press one, if not, press 2" If you have a question ONLY - press 2. If you DON'T have a verizon home number do almost the same except when it asks for your phone number say - "I don't have one" Then when it gets to the 2nd prompt that asks for the number you signed up with, press that in then follow the rest of the steps after the main menu. If you are calling FIOS tech support, the steps above are pretty much the same except when you get to the main menu, press 2 for tech support. If you are calling DSL - call 1-800-567-6789 DO NOT ENTER YOUR PHONE NUMBER - Say "I don't have one" 2x for the first question, "no" to are you calling to establish new service, and "I don't have it" for the 2nd. When you get to the main menu do NOT press ANYTHING - SAY Repair - press the option for internet -It will ask you if this is for Fios - press 2 for no. It will then get u into the DSL queue. For problems with your copper phone service - call 1-800-483-1000 DO NOT ENTER YOUR PHONE NUMBER - Say "I don't have one" 2x for the first question, "no" to are you calling to establish new service, and "I don't have it" for the 2nd. When you get to the main menu do NOT press ANYTHING - SAY Repair - press the option for telephone - It will then say something like "I'd be glad to get you a rep, but it will make it easier if they had a phone number." You can THEN put your number in- It will then get u into the Copper repair queue. Hope this helps!!! Let me know...