I've been with Verizon since 1996 (well, it was actually Primeco, then Verizon bought them out shortly afterwards). I used to love their customer service. When something went wrong, they kept me...
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I've been with Verizon since 1996 (well, it was actually Primeco, then Verizon bought them out shortly afterwards). I used to love their customer service. When something went wrong, they kept me a happy/loyal customer. Now that I've been with them for nearly 17 years, they won't even take care of a $7 charge to replace a defective battery for a phone that's only a few months old. Seriously? I've been loyal for close to 17 years, and pay nearly $200/month on my family plan (with another sub-account under me with 3 more lines as well), and they can't take care of a simple $7 charge for a defective battery because the battery is an "accessory" and not covered under the warranty ... It's the original battery that came with the phone and the water damage indicator is still clean (no water). I'm so very unhappy to see that Verizon no longer takes care of long-standing customers like they used to ... You would think that a company like this would eat the $7 to keep a long-time customer happy. I'm not asking for them to fix something I've caused. I'm also not saying they were rude about it. All I'm saying is Verizon's Managers should be courteous enough to have approved a $7 credit to replace a defective battery in order to keep a loyal customer happy ... I've recently upgraded a number of lines on my account, but I won't be upgrading anymore. I've even moved to an area with no Verizon coverage. After the move I still decided to stay with the company ... I've been loyal ... (I'm on an extended network, but still have 4G .. weird setup, I know). Once these next 2 years are up, they can kiss their nearly 20 year long customer good-bye ... Any other long-time customers out there notice the huge decline in customer relations? Even the loyalty team doesn't help anymore ...