Long story short... I go in to Verizon store for upgrade Go home with a new RAZR I hate it and a few weeks later I return it to the store and get a DROID4 Fastforward a few months and I g...
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Long story short... I go in to Verizon store for upgrade Go home with a new RAZR I hate it and a few weeks later I return it to the store and get a DROID4 Fastforward a few months and I get a voicemail from a lady (stranger) sounding very upset She says she has photos, videos and other very personal information in her possession and for me to call her right away. I call and she tells me that she went to Verizon store (same one I was dealing with) and buys a NEW phone Turns out, this is the same one I turned back in. Verizon repackaged it and sold it to her as NEW. My photos, videos and personal legal documents were on it. She actually tracked me down via facebook AND my phone number from information she found on the phone. She has my Name, address, phone number, social security number and personal legal information. I AM LIVID!! Verizon says this is unprecedented and wants to know what it would take to make me happy. Let me ask you? What is the compromising of your private personal information and the possibility of identity theft worth to YOU??? Not to mention the fact that this other woman was defrauded by them passing off a used phone as new. NOT refurbished or reconditioned. NEW. We have proof that it was NOT NEW.