I own 5 Android based devices (1 Pixel XL,1 LG G5, 1 Asus Z10, and 2 Kindle Fire). Two of these devices have my account info on them and the rest are used by family. The two that have my accoun...
See more...
I own 5 Android based devices (1 Pixel XL,1 LG G5, 1 Asus Z10, and 2 Kindle Fire). Two of these devices have my account info on them and the rest are used by family. The two that have my account on them are the Pixel XL and the Asus Z10. I purchased "Jade Empire: Special Edition" on my Pixel XL this past Sunday (11 December 2016) and began to download it. I then jumped on the Z10 and started the download on that also. The download on the Z10 was successful and the game runs fine on it. The game failed to download on the Pixel XL, giving me an error code of 495. I have spent the last 3 days on the phone with Google support and they can't figure it out, telling me to contact the publisher and Verizon. Every other game and app has worked on the Pixel XL that I have downloaded and purchased (to include "Star Wars Knights of the Old Republic", which is from the same publisher). I sent an e-mail to the publisher and look forward to their response in 3 days possibly more due to the Holidays (as stated in their automated e-mail reply to me). I have tried every trouble shooting step online and from Google. I have reset my phone. Nothing works. My suspicion is that it has something to do with the version of the Android operations system mixed with how large the install file is (3.6 GB). My questions is this: If you have a Google Pixel and have purchased the game Jade Empire have you had any issues downloading this game? Please include which edition of the Google Pixel you own. Thank you!