I originally reported this problem in July, 2014. Here's what resulted: End result: They are going to "back out a change they made in October" that removed the reasonable-hour check for sending... Ver más...
I originally reported this problem in July, 2014. Here's what resulted: End result: They are going to "back out a change they made in October" that removed the reasonable-hour check for sending the messages. Since they do releases monthly and I don't know when they did the last one, I have no idea when this will happen. I'm not hopeful, since my initial complaint was in July, before they made the October change. So they KNOW how to fix this. But they don't communicate with customer support. I am getting closer to leaving Verizon every text they send. I got the final "good news" today. 1. You better have enough money in your [autopay set to ON ] account to renew or you will lose service. 2. We've charged your credit card. 3. Your account balance has enough in it to renew. 4. Your account has been renewed. You won't get any more annoying messages for a month. (I made that last sentence up). To cancel this account, I have to do it at the very end of the month. If they haven't notified me of a fix before then, I'm gone.
I don't pay for a device that I can't use sometimes because the vendor writes bad software. My wife is recovering from surgery in a medical bed. If she needs me at 3am, I must be able to respond ... Ver más...
I don't pay for a device that I can't use sometimes because the vendor writes bad software. My wife is recovering from surgery in a medical bed. If she needs me at 3am, I must be able to respond to her need. Verizon fixed the time zone issue last July. Now it's broken again. Disabling any function on my phone is not a fix. It's a no-cost (to Verizon) workaround that loses that functionality to me. They don't reduce my rate if I disable a feature. They can keep me as a customer if they fix their software. Right now, it seems to treat prepaid accounts as untrustworthy folks who have to be reminded of simple things. Like paying their accounts. Which subject is the first five minutes of suggested paths to take on their customer support line. *611
My Verizon Wireless account I prepaid. That account is configured for AUTOPAY. I get three text messages and annoying times regarding that account: Two days before renewal I get a text message ... Ver más...
My Verizon Wireless account I prepaid. That account is configured for AUTOPAY. I get three text messages and annoying times regarding that account: Two days before renewal I get a text message that tells me to have sufficient funds in my account by the renewal date or lose phone service. The day before renewal I get a message that tells me that money has been added  (AUTOPAY) to my account in the required amount. The day of renewal I get a message that my AUTOPAY method has been charged the monthly fee plus tax. NONE OF THESE IS NECESSARY, ALL ARE ANNOYING. ESPECIALLY WGEN THEY ARRIVE AT 02:12 IN THE MORNING. This is enough of an annoyance that, combined with your bill-pay-oriented phone support and its interminable waits for a real human voice (who has NO ABILITY TO ASSIST IN PROBLEMS OF THIS NATURE, NOR TO ESCALATE THEM TO CORPORATE ) are reason enough for me to move to any of many providers whose plans are a good as (or better than) Verizon offers, I complained before and the early morning texts stopped because a programming error was found. If an account is found by your notification algorithm to be set up for autopay, then the texts do not need to be sent. Proper operation is not a proper notice. If the AUTOPAY debit fails, a text is appropriate. I am one early-morning unnecessary text away from becoming a permanent ex-Verizon user. Make this stop.
Actually, the high level support lady has communicated with the Verizon Internet Technology department and it actually sounds like there may be a fix on the way for me. There is no direct number ... Ver más...
Actually, the high level support lady has communicated with the Verizon Internet Technology department and it actually sounds like there may be a fix on the way for me. There is no direct number to call, but the suggestion that I was about to change providers seems to have gotten me escalated. It took almost two hours to get here, though. They have call centers in places like Murfreesboro, TN. I don't know why they're still off-shored for first contact calls and why it's so difficult to get escalated to somebody who doesn't communicate by script in widely varying states of English communication ability. I ask for somebody who speaks English as a first language and I get a different Tagalog- or Spanish-speaker. It's hard enough to understand the occasional New Yorker I happen to get. And the scripts they use are VERY frustrating. "Hello, valued customer" is not a proper response to "My damned phone isn't working right AGAIN!!!". End result: They are going to "back out a change they made in October" that removed the reasonable-hour check for sending the messages. Since they do releases monthly and I don't know when they did the last one, I have no idea when this will happen. I'm not hopeful, since my initial complaint was in July, before they made the October change. *611 or 888 294-6804 options 4-6-4 are what she gave me for tech support to get to a person. That's what I did 1 hour and 31 minutes ago, Before that I spent 8 minutes doing *611, asked for a English-as-a-first-language person and was transferred to another off-shore 4 times and hung up in frustration. Magic Jack has better service.
Google says an LDAP if a Lightweight Directory Access Protocol. Have no idea why something that is the layer just above TCP/IP has anything to do with controlling my account.
I'm talking to a very high level of technical support right now.  Her fix (she speaks English as a first language, by the way) is to reset the time zone for these messages from Corporate (Pacific... Ver más...
I'm talking to a very high level of technical support right now.  Her fix (she speaks English as a first language, by the way) is to reset the time zone for these messages from Corporate (Pacific) to my zone. Doesn't sound effective, but maybe it will work.
I'm going to ask a favor of you, since you seem to be a Verizon employee: Please dial *611 from a prepaid phone and try to find a way to speak with a person. If you find a way to speak with... Ver más...
I'm going to ask a favor of you, since you seem to be a Verizon employee: Please dial *611 from a prepaid phone and try to find a way to speak with a person. If you find a way to speak with a person, ask them how to turn off payment alert texts for an Auto-pay account. You will find that the only option is to set the alert level to LOW. There is no OFF. That is my current setting and I am told that there is no way to change it so I do not get the messages.
Typical of the prepaid online and telephone experience with Verizon, I called the number and got a very complicated voice menu that never got me to a person. I then tried to log in to the forum a... Ver más...
Typical of the prepaid online and telephone experience with Verizon, I called the number and got a very complicated voice menu that never got me to a person. I then tried to log in to the forum and my screen name, cut-and-pasted from this email got me to an invalid password page. Attempts to reset the password failed because "Your user account is controlled by an external system such as LDAP. Please contact your administrator. " This is a personal PC and I am my only administrator. We are fast approaching a change in wireless providers. Please send me an email with a phone number that takes me directly to a person that speaks English as a first language and who can fix this problem.
My prepaid $50 plan is set up to automatically debit my credit card for the full monthly amount when it's due. I get a text message 3 days before the due date that I need to make a $50.00 pa... Ver más...
My prepaid $50 plan is set up to automatically debit my credit card for the full monthly amount when it's due. I get a text message 3 days before the due date that I need to make a $50.00 payment by the due date. I then get a text message ON the due date (at 2:07 IN THE MORNING) that $50.00 has been added to my account (because of autopay). I then get another message later in the morning of the same day that my Auto Pay payment was processed. This is so annoying that I am considering STRONGLY changing carriers: Since my plan is on AUTOPAY, I DON'T NEED or have use for the first message. The second message seems: REDUNDANT - since I will also receive the confirmation message later that day. INCONSIDERATE - since it is sent at 2:00 IN THE MORNING. STUPID - since I am on AUTOPAY , I should only get a message if AUTOPAY FAILS, and then not at  2:00 IN THE MORNING! The second message seems: UNNECESSARY - since I am on AUTOPAY. STUPID - since I am on AUTOPAY, I should only get a message if AUTOPAY FAILS!!! I cannot find a support person in any part of Verizon who can fix this calling *611. I cannot find a place on my userid where I CAN CHANGE IT MYSELF. I like Verizon but I am sufficiently annoyed to change carriers if this simple software change can't or won't be made, or if I don't receive an acceptable response from Verizon in this forum, where it is accessable by other users.
I would change the billing password again after you're satisfied that the port's complete. Once google gets it, your VZW privacy is at risk. I don't trust any search engine. I know how they make ... Ver más...
I would change the billing password again after you're satisfied that the port's complete. Once google gets it, your VZW privacy is at risk. I don't trust any search engine. I know how they make money. The -00001 in your account is important. I went to Cricket for two days. When I came back they used the same VZW account number but changed the suffix to -00002. When I sent payments in, they were credited to the account-suffix I had put in my online bill-pay payee ID (-00001) and I went two months getting further behind on -00002 and getting a bigger credit balance on -00001.
Yup. I moved to Cricket, which canceled my Vzw. Cricket was so bad I switched back in two days. Couple of minor billing issues (my account number kept the basic part but went from -0001 to -0002 ... Ver más...
Yup. I moved to Cricket, which canceled my Vzw. Cricket was so bad I switched back in two days. Couple of minor billing issues (my account number kept the basic part but went from -0001 to -0002 when I came back). You have 30 days, they report the number back and waive the reactivation fee. All in all, I was impressed with how smooth it went. And with how bad Cricket is.