katrinan_vzw's Posts

Woodykc40 and CRAN4242, it's important that you both get your refund for your Note 7. I want to look into this for you and help get things resolved. Please check your inboxes for a message from me.

MRIDE214, it's important that you are able to see all contacts and photos. I would like to review things for you. Please check your inbox for a message from me. katrinan_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Having a slow running device that takes times to load and won't play sound makes using it hard. It's important to get this correct. When did the symptoms first start? Are you able to get on the internet? katrina_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

SHOBAR95, I appreciate you choosing Verizon as your new carrier in December. I want to ensure you are getting the correct promotion applied to your account. I am sending you a private message, so we can get this fixed.  katrina_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

@OMGitsAroach, thank you for checking both. With you being a Network Engineer and "on call", I understand needing your device speeds back to what you are used to. I would like to take a deeper look into this for you. Please check your inbox for a message. Katrina Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Your cloud backups are very important to access, especially in an emergency situation. Let's look into this. When did this first start? What type of device are you using (make/model)? Katrinan_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

diagoro, that is frustrating to have you phone constantly reboot, especially when you record workouts. Let's look into correcting this. What steps have you taking so far in the troubleshooting process? gjmchea, thank for supplying those responses. It's important that we get this fix, so you can have a reliable phone. Let's run a device health check on your device. Please click here for steps: View Device Health Check - My Verizon app - Android | Verizon Wireless  Please reply with the results.

First, I would like to thank you everyone for helping to protectour country. It's important that we get this discount added on everyone who qualifies account. I apologize that the discount link isn't allowing for the Veteran discount to be added. This is not the experience we want you to have as we appreciate your loyalty with us and your current/previous service. If you are having issues with what address to add, please enter the branch of service and your last known military address (including APO/FPO, AP/AE etc.). If you are active military, you can provide one of the following:   Your work or government-issued email address Recent paystub issued within the last 60 days Veterans Health Identification Card (VHIC) Veterans Advantage Card (VAC) DD Form 214 (or any other government issued, legacy discharge document) Military Retiree Account Statement If you are a veteran, you can provide one of the following: Veterans Identification Card (VIC) Veterans Health Identification Card (VHIC) Veterans Advantage Card (VAC) DD Form 214 (or any other government issued, legacy discharge document) Military Retiree Account Statement With the trouble you are having with the link, I will be sending a private message to each of you, please check your inbox.  katrinan_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Thanks for the details and the link to your previous thread. Having the best battery life is very important. You mentioned that the issue doesn't happen consistently. What actions were you preforming on your device prior to the start of the battery draining, on the day where Google Play Services uses the battery? I would like to submit your device issue to our device team for investigation. Please check your inbox for a message from me. katrinan_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!