I know dropped calls are annoying and I certainly want to try my best to reduce or eliminate them for you, wemckenzie. Coverage may vary day to day due to a variety of reasons such as cell site ...
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I know dropped calls are annoying and I certainly want to try my best to reduce or eliminate them for you, wemckenzie. Coverage may vary day to day due to a variety of reasons such as cell site changes, foliage, construction, population changes, and interference. I noticed the terrain in those zip codes may also create variations in service but let’s take a closer look at ways I can help. I’d like you to navigate to Settings > Cellular > Cellular Data Options > Enable LTE. If it’s set to Voice & Data, change it to Data Only and if it’s set to Data Only, change it to Voice & Data. Once that’s changed, please use the steps at https://www.verizonwireless.com/simulator/Apple/iphone_7/embedded.html?#FEATURE_DEVICE_SIM to remove your SIM for about 30 seconds then put the SIM back in and power it back on to allow for the change to take full effect. Try calls in those same areas and let me know what you changed it to and what the outcome of your testing is. JenniferH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!