just FYI to everyone on this thread if you just go to a corporate store they will take care of you in one way or another. At the few stores in jersey I went to they all had the general same princ...
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just FYI to everyone on this thread if you just go to a corporate store they will take care of you in one way or another. At the few stores in jersey I went to they all had the general same principles: a) loaner samsung device ONLY if you wanted to wait for Note 7 replacement. It's not really a "loaner" as you would be signing a new agreement on that loaner device. If you wanted to exchange into an iPhone or non samsung device, no loaners at all. b) You could preorder iphone7 and return Note7, however you would need an old temporary device to activate on account unless you wanted to be without a device for that period of time. c) Just keep the existing Note7 until new ones were out. At both stores I went to i was told the new ones were expected No later than 9/30, but that they were not given any clear direction from Samsung on what to do, so that is why their messages to customers have been so vague. . . All of these options were done with no fees, no restocking fees or anything. This also includes returning all accessories you got from verizon as well with no restocking fees and waiving the return period time. I returned the Note7, and my various accessories (cables, chargers, case, screen protector) and then replaced with an iphone6s for now. They refunded the accessories no problem. . If you do visit a store I encourage to bring all the receipts, because this makes their life and yours much easier and makes for a speedier visit to the store. About 1/2 hour later or so I walked out with a new, working device ready to go.