I have been a Verizon customer since the late 90's and have been upgrading service and phones over time. My wife and I currently have 2 Samsung SG5 phones and were very intrigued by the ...
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I have been a Verizon customer since the late 90's and have been upgrading service and phones over time. My wife and I currently have 2 Samsung SG5 phones and were very intrigued by the BOGO for the new Galaxy S7 Edge. I called an agent told who me that I was eligible for the upgrade of both existing phones. After consulting with my wife and espousing the merits of the S7, we agreed to get new phones. I called back and the agent thanked me for being a loyal customer but said I could not avail myself of the offer. I was asked to call the Retention Department, who put me in touch with the Loyalty Department. Both departments thanked me for my continued loyalty but could not offer any consideration to compete with similar offers from Sprint and AT&T. I asked "would you be willing to lose such a loyal customer?". Answer: "Sorry, we can not help you at his time". Given the extremely competitive environment, is this how Verizon wants to recognize customer loyalty?