msturgis's Posts

Michelle_VZW - there are no issues understanding why someone gets charged a damaged device fee. Anyone who came here complaining about a damaged device fee didn't ask for explanations for the charges. The typical issue is that the recipients of such charges do not agree with verizon's damage claim. 

Yes, verizon has millions of customers, but they are not doing millions of warranty swaps. The horror stories are on this forum, as well as other parts of the web. Even if there was only ONE case, it's too many. By requesting the warranty service from verizon, a customer becomes vulnerable to false charges by verizon. I didn't say it will happen for sure - but you cannot deny that it's a possibility (because it happened at least once). That's my point.

You should mark your comment "ON PAPER" in big lettering. Many verizon customers sent devices back to the warehouse that didn't have any damage, internal or external, only to be charged later hundreds of dollars claiming damage/loss of the equipment where very conveniently verizon's decision is final.

That's great. The fact that you are getting good speed shouldn't come to us as a surprise or even a matter of rare occurrence if verizon delivered this speed regularly as they had promised to do so. However, to dismiss the notion that some others might not be as fortunate to experience what it feels like to deservedly receive what one has paid for is atrocious. 

Bontjes, Get used to it. That is the real, day-time (when most people actually use internet) speed you will get. First they lied about a transition technology and marketed as 4G, hence the 3GPP name LTE, Long Term EVOLUTION, a technology that was specifically drafted so that the network operators can transition/evolve their networks into the LONG TERM network. The reason it was called long-term is because this future network wasn't even defined the time of LTE drafts, let alone made available. FYI, ITU 4G spec requires 1000Mbps+ stationary and 100Mbps+ mobile (like in a moving car) speeds, and you know very well we are lucky to get 0.5% of that speed - yet verizon deceptively calls it 4G. Here's mine - enjoy. Look at the downlink jitter.. more ups and downs than paris hilton's mouth on a good day.

iPhone 5 is the only phone verizon that comes unlocked. All other compatible phones can be unlocked by customer care if you meet certain conditions like how long you've been a customer, if you owe anything to them etc. Verizon is notorious when it comes to restricting device capabilities. Even though some of its phones can be unlocked, the unlocking is partial and opens up only certain device features when used with another carrier.

Adding to crelin's suggestions: If you happen to use the warranty service, be prepared to be : 1. charged $600 + tax on your bill because Verizon will tell you they never received the defective phone, even if the tracking shows they received it. Or, 2. charged $300 + tax on your bill because Verizon will tell you they received your phone but it already had physical damage. You can't prove them otherwise. Choose your options.

Do your troubleshooting before you engage tech support (who often times are clueless). Try sending texts from another phone to your sons phone - see if the messages go through. Try to isolate the issue to one side or other.

The store employees simply lied to you. A return is always a NO-NO and it's looked-down upon on the rep/store doing the return, even if the rep/store wasn't the original seller. They simply lied to you.