TN-Howard's Posts

This may be a duplicate issue, as I already posted it but the post seemed to go away to the ether. The VZW Galaxy S3 has a bug that is preventing me from using data internationally.  The phone will not allow you to enter APN names, so if it was not in VZW's wisdom to include them all, you could be out of luck.  I'm in this situation right now in Austria, and spending hours with CSR's is a real pain. It seems, absent a software fix from VZW, my only legit option is to swap the phone because it is flawed.  VZW CSR was useless, even suggesting that rooting might be the only work-around, even though that voids the warranty and is probably a TOS issue. Any (knowledgable) CSR's on here who can help? And no, I can't just turn on VZW global roaming -- the VZW computer gods and high priests of accounting forbid it.

This has been incredibly frustrating.  I am in the middle of a trip to Europe.  Before I left, I confirmed with VZW CSR's that my s3 LTE phone is fully unlocked and that I could buy a local sim and use it while in Austria. Aside -- I can't use VZW global services on their network -- cost notwithstanding -- because I  hit some device limit when I bought my wife an iPad, and VZW required a deposit for it.  No big deal, EXCEPT that here three months later I learn that VZW accounting prohibits global roaming if you account has a deposit.  So fine, VZW doesn't want me to pay them a dollar a minute and $20/100MB.  No problem, I can get a drei (3) prepaid card for 10 euros that has 1000 minutes and 2 GB of data. So, I do.  I activate the card, and voice and sms work fine.  No data.  No joy. Step 1.  I call samsung.  Samsung, after about an hour of claiming it should work, decides that it is because VZW has some sort of software block.  Not surprising, since the software is actually from VZW. Step 2.  Call VZW.  After a great deal of ****  VZW says you have to go back to the drei store. Step 3.  Return to drei.  Store rep discovers VZW software will not recognize their access point name (APN), and will not let you enter it.  They verify on a different s3 that the sim is fine.  With my VZW sim, I can see the VZW APN's, but because I don't have global services turned on, no joy. Step 4.  Do some web digging.  Discover that this APN thing is a known bug.  Web sites (like the CSR in the transcript) suggest rooting or jailbreaking is the only workaround -- which I don't want to do.  But here I sit in Austria, with no data on a top of the line VZW phone and an account with seven different lines.  So, how do I resolve this?  Take the phone back, because there is clearly a defect?  But if it's software, I'll have to get an escalation to get a different phone.  Is there a fix?  Sue for false advertising?  Better yet, start a class action -- there sure seem to be a lot of us in this boat based on web searches. << Transcript removed to comply with >> Message was edited by: Verizon Moderator