And you did not answer my question, which was specifically "how do I contact a moderator?"  Starting a discussion seems to be the only way, yet as I predicted, you deleted it rather than answerin... Ver más...
And you did not answer my question, which was specifically "how do I contact a moderator?"  Starting a discussion seems to be the only way, yet as I predicted, you deleted it rather than answering it.  Is there another way to do this in the case of a locked thread?
That is not correct.  There is no link in the locked thread to the other post.
I believe all the 4g LTE phones are supposed to be unlocked already.  I had a serious issue with the Galaxy s3 not being really unlocked, but I've not heard of issues with the iPhone5. Find so... See more...
I believe all the 4g LTE phones are supposed to be unlocked already.  I had a serious issue with the Galaxy s3 not being really unlocked, but I've not heard of issues with the iPhone5. Find someone with another carrier and an iPhone, and see if their nanosim will work (preferably before your trip).
>Post deleted for violating the VZW ToS. Discussing moderation is not allowed on the public board. As for why your post was deleted and the thread locked, the same discussion is occurring i... Ver más...
>Post deleted for violating the VZW ToS. Discussing moderation is not allowed on the public board. As for why your post was deleted and the thread locked, the same discussion is occurring in another thread. To keep users from being overloaded with different discussions on the exact same subject, we will lock one thread and direct users to the other which has the answer already to their question. In the locked thread, a link was provided to the thread with the answer and additional comments< Message was edited by: Verizon Moderator
<Duplicate post deleted for cross posting violations per the Verizon Wireless Terms of Service.  See link for the original message.> Message was edited by: Verizon Moderator
OK, I have to throw VZW some props here.  I went to the store where I bought my phones, and explained the problem I was having with international travel and the s3.  The store put me into an ipho... Ver más...
OK, I have to throw VZW some props here.  I went to the store where I bought my phones, and explained the problem I was having with international travel and the s3.  The store put me into an iphone5 for free as a warranty exchange -- apparently they know the APN issue is a serious one and they said there was a big lawsuit about it.  It cost me a bit for power adapters and such, and a few paid apps, but the iphone has (reportedly) no issues with international travel and local sims. Way to go, VZW. Mark this one up for responsive customer service.
This may be a duplicate issue, as I already posted it but the post seemed to go away to the ether. The VZW Galaxy S3 has a bug that is preventing me from using data internationally.  The phone... See more...
This may be a duplicate issue, as I already posted it but the post seemed to go away to the ether. The VZW Galaxy S3 has a bug that is preventing me from using data internationally.  The phone will not allow you to enter APN names, so if it was not in VZW's wisdom to include them all, you could be out of luck.  I'm in this situation right now in Austria, and spending hours with CSR's is a real pain. It seems, absent a software fix from VZW, my only legit option is to swap the phone because it is flawed.  VZW CSR was useless, even suggesting that rooting might be the only work-around, even though that voids the warranty and is probably a TOS issue. Any (knowledgable) CSR's on here who can help? And no, I can't just turn on VZW global roaming -- the VZW computer gods and high priests of accounting forbid it.
Go to the VZW store, and ask to talk to a manager.  Explain the situation to him/her, and then ask if granting an early upgrade is within his/her authority under the VZW customer issue escalation... Ver más...
Go to the VZW store, and ask to talk to a manager.  Explain the situation to him/her, and then ask if granting an early upgrade is within his/her authority under the VZW customer issue escalation policy.  Higher ups have a little more flexibility than first-tier reps. But you may be better off buying outright and getting rid of the contract, just go month-to-month.
I carry my own.  It's a "universal" adapter -- looks a bit Rube Goldbergish, but it works for Europe, UK, and Asia.  I actually take 2 -- one for the laptop and one for the other stuff. Hotels... See more...
I carry my own.  It's a "universal" adapter -- looks a bit Rube Goldbergish, but it works for Europe, UK, and Asia.  I actually take 2 -- one for the laptop and one for the other stuff. Hotels are hit or miss.
Don't know what the voltage is in Dubai, but the charger should have the input voltages listed on it (in tiny little letters).  Mine works fine in Europe on 220V. You will need an adapter for ... Ver más...
Don't know what the voltage is in Dubai, but the charger should have the input voltages listed on it (in tiny little letters).  Mine works fine in Europe on 220V. You will need an adapter for the plug.
This has been incredibly frustrating.  I am in the middle of a trip to Europe.  Before I left, I confirmed with VZW CSR's that my s3 LTE phone is fully unlocked and that I could buy a local sim a... Ver más...
This has been incredibly frustrating.  I am in the middle of a trip to Europe.  Before I left, I confirmed with VZW CSR's that my s3 LTE phone is fully unlocked and that I could buy a local sim and use it while in Austria. Aside -- I can't use VZW global services on their network -- cost notwithstanding -- because I  hit some device limit when I bought my wife an iPad, and VZW required a deposit for it.  No big deal, EXCEPT that here three months later I learn that VZW accounting prohibits global roaming if you account has a deposit.  So fine, VZW doesn't want me to pay them a dollar a minute and $20/100MB.  No problem, I can get a drei (3) prepaid card for 10 euros that has 1000 minutes and 2 GB of data. So, I do.  I activate the card, and voice and sms work fine.  No data.  No joy. Step 1.  I call samsung.  Samsung, after about an hour of claiming it should work, decides that it is because VZW has some sort of software block.  Not surprising, since the software is actually from VZW. Step 2.  Call VZW.  After a great deal of ****  VZW says you have to go back to the drei store. Step 3.  Return to drei.  Store rep discovers VZW software will not recognize their access point name (APN), and will not let you enter it.  They verify on a different s3 that the sim is fine.  With my VZW sim, I can see the VZW APN's, but because I don't have global services turned on, no joy. Step 4.  Do some web digging.  Discover that this APN thing is a known bug.  Web sites (like the CSR in the transcript) suggest rooting or jailbreaking is the only workaround -- which I don't want to do.  But here I sit in Austria, with no data on a top of the line VZW phone and an account with seven different lines.  So, how do I resolve this?  Take the phone back, because there is clearly a defect?  But if it's software, I'll have to get an escalation to get a different phone.  Is there a fix?  Sue for false advertising?  Better yet, start a class action -- there sure seem to be a lot of us in this boat based on web searches. << Transcript removed to comply with >> Message was edited by: Verizon Moderator