Reiterating - I wasn't looking to be chastised for not doing my research. I know full well what I should have done before I walked in the store but, again, it honestly never crossed my mind to e...
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Reiterating - I wasn't looking to be chastised for not doing my research. I know full well what I should have done before I walked in the store but, again, it honestly never crossed my mind to even think of such a thing because I am a Verizon customer and I walked into a Verizon store to upgrade my Verizon phone on my Verizon service. I've had Nokia phones, LG phones, Samsung phones, Motorola phones and now I have an Apple phone. In my eyes, that's no different than owning a different make of car even if my newest car is an electronic ignition when the rest needed a key. I would venture to bet that the vast majority of people who have gone from a "dumb" phone to a "smart" phone are uninformed consumers who are trying to keep up with the technology rat race. Of that vast majority, most don't know what their smartphone is capable of doing, and I would guess that even more of those folks had their kids show them how to text, create their contacts, download apps, etc. etc. I'm not in the vast majority that needs help with everything because I know my way around an i-device but I admit that I didn't go read the FAQ to find out that my voice-mail is now being hosted by Apple because, again, everything I've done with the phones I've had over the last 10+ years with my VERIZON service has been in-house with VERIZON. Suddenly, I'm "outsourced" to Apple for voice-mail. So, yes, it upsets me that those voice-mails are gone because they were of my kids from a long time ago and I can't get that back. Yes, I'll get over it and, yes, I fault myself for not somehow making sure I had those saved along with pictures, and texts, and sounds even though I've never once had to do that before with all the phone changes I've done in the past. But yes, it seems ridiculous to me that the "old" voice-mail couldn't be saved off on some server for "X" days when the iPhone gets activated because I've read the posts - I know I'm not the only one who has run into this situation. As for the high turnover at Verizon, It's not my fault or my problem. The ones who are there and who want to go the extra mile could certainly do so whether they have been working there a month or 10 years. Not saying they're obligated to go the extra mile but in an age where excellent (I'd even take good sometimes) Customer Service is such a rarity, it would have definitely been a nice thing to see.