You can't activate my new $1400 phone that I haven't been able to use in 24 hours since picking it up yesterday. I now 24 hours later have no phone but you can of course deactivate my old phone but h...
See more...
You can't activate my new $1400 phone that I haven't been able to use in 24 hours since picking it up yesterday. I now 24 hours later have no phone but you can of course deactivate my old phone but here I am stuck with a $1400 paperweight. I am very patient and understanding but you would think you would want to take care of your customers since you have the most expensive service in the business. I have made two calls to the 800 number (that actually made it to a human) and the fist was useless and the second did everything she could do but sent an "IT request" over seven hours ago. I know why everyone keeps telling me to leave Verizon now but after being a loyal customer for well over a decade I have stayed loyal but this may be the last straw. I guess the days are gone where you can go into a store, make a purchase, and leave with a new fully functional phone in twenty minutes.