Jon256's Posts

VanessaS_VZW, This issue is resolved as far as I'm concerned. The confusion was due to 1) lack of clarity around when to expect my first bill and what charges it would cover (largely addressed by the FAQ page I found), and 2) my expecting the Bill Estimate to be accurate, when in reality only the actual bill is useful.

I wasn't sure directly replying by email worked, but I'm trying that now. (And... the email bounces. Fighting with the web page directly again instead.) Yes, the activation discount is from opening the account online. The due date is indeed 8/12. Furthermore, I notice in the pdf that although the bill period is 7/19 - 7/20, the plan charges are listed as covering 7/21 - 8/20. This is in-line with the explanation I found on this page: https://www.verizon.com/support/view-bill-online-faqs/?adobe_mc=MCMID%3D33518424730473831424112780266926228852%7CMCORGID%3D843F02BE53271A1A0A490D4C%2540AdobeOrg%7CTS%3D1595625892&mboxSession=8fccde72afd24e21824f301b57620d5f&vendorid=CJM&cjevent=77a82e4ac82f11ea811100b00a24060d#first-bill I don't know if this always happens for new customers, but the bill cycle does align with the start of my service, so that the first bill is only charging me for one month's usage. Thanks for the info that the discount takes a few months to apply. That seems kinda sketchy but it's not really any worse than the "Federal" fees that are Verizon charges and not taxes. I'm just glad to not be paying a full extra month's worth of surprise fees. Lessons learned from my perspective: 1. Phone support lacks the communication skills to answer technical billing questions. Verizon's written policies are more reliable, at least when you can actually access them and not get http errors. 2. This forum has knowledgeable users, though the official Verizon accounts may be bots. 3. Always ignore the bill estimate and wait for the real bill. (FWIW, I ported this number from my mother's AT&T plan, and the resulting AT&T's bill estimates are also nonsense that the phone reps tell you to ignore.) 4. There is no "deposit" for the plan charges. Plan charges are generally prepaid (despite it being called a "postpaid" service), except that the first bill will include prorated charges for the initial partial cycle, if any.

Like the last message, it took me several minutes and retries to even post this message because of the same http 413 error served by this forum's server. Looking at my bill again today, I see that the estimated bill has graduated to a real bill, and changed in amount. I'm now being charged the correct activation fee ($20 discounted from $40, per line) and more importantly not being double-charged on my plan fee ($80 per line, not $160 per line). However, I am also not seeing a credit for paperless and automatic billing. Thanks for the reply Ann. I don't actually see any partial month's charges, but the billing period for this bill is actually listed as Jul 19 - Jul 20. Is this really a 1-day billing cycle billed as if it were a full month's of service? PamelaF_VZW, do you have anything relevant to add?

First of all, I want to say that I had a great deal of trouble even replying to this thread, since your site kept giving me http errors when I clicked the reply button.   Second, please see the question I posted above. I understand the monthly cost of Do More Unlimited. What I do not understand is why I was charged double the monthly cost. It appears to be a deposit, but I'd like confirmation.