I am a long time Verizon customer (since the 90s.)  Last year I bought my 19 yr old a new phone to replace her previous HTC Desire when she moved out.  Today she dropped that phone into a toilet.  She found her old phone connected to wifi and called me via FaceBook (crying) asking what she can do to get her old phone working - she's on call all the time and NEEDS it for her job asap.  I live 3 hours away, but tell her no problem, I'll just re-activate the old one.  I get on line and now my account doesn't show any old phones.  I have purchased no less than 12 phones from Verizon - how could I show no previous phones (on any of my lines??)  How do I reactivate a phone for my daughter that lives 3 hours away if I can't find her phone on my account? Why does this company keep messing up up things that were working perfectly fine???   Sincerely, Angry customer - about to switch to US Cellular...