I am trying to activate a Sonim XP5 on an existing line. The Verizon website will let me input and go through starting a new line w/ this phone. I did the whole process twice w/ no issues w/ the IMEI...
See more...
I am trying to activate a Sonim XP5 on an existing line. The Verizon website will let me input and go through starting a new line w/ this phone. I did the whole process twice w/ no issues w/ the IMEI number. It has been verified the phone's IMEI is clean. I have a current plan that is compatible with the device, I know this because it was the suggested plan to purchase with the device for the new line. So when I go to put the device on a existing line, I enter the IMEI and get the message "The device associated with the device id you entered cannot be activated at this time" Customer service has been impossible to get ahold of, I keep getting "COVID" messages on both the phone number I call or live chat. I've tried the live chat and phone number many times a day, when they shouldn't be busy, and I know they have people working from home. I can get a live chat for when I delete something from my shopping cart immediately (they have to make money) but as soon as I need help w/ something that's free, it's impossible. Why is my IMEI number ok when I go to purchase a line but it's not ok when I want to just put it on a line I already own?