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phony-smartphone's Posts

I have two children with Verizon accounts using iPhone 11 64GB CDMA. Both phones have the client app installed but on one phone it says not active(pair the phone ...) on the other phone the app is i... See more...
I have two children with Verizon accounts using iPhone 11 64GB CDMA. Both phones have the client app installed but on one phone it says not active(pair the phone ...) on the other phone the app is installed correctly but an hour later I start getting notifications that the filters have been removed and the app is not functioning. I know the apps are on the phones but they either won't work or stop working shortly after installation. Is there a network issue preventing these phones from hosting the Smart Family app? The phones are in South Eastern Idaho and primarily in Pocatello, ID or Blackfoot, ID  
Yes the service has been poor since moving to this area over a year ago. My phone is a 2015 model Moto-X Pure Edition. My daughter's phone is a Samsung Galaxy S6 and My wife's phone is a Moto Dro... See more...
Yes the service has been poor since moving to this area over a year ago. My phone is a 2015 model Moto-X Pure Edition. My daughter's phone is a Samsung Galaxy S6 and My wife's phone is a Moto Droid. In all three cases as well as with our few neighbors coverage is almost non-existent. I have called support several times and opened cases with no resolution. According to the coverage map our entire area should be covered in 4G LTE service but in practice the signal is barely reachable. I live in a gated community still under development. According to the Tower map there is a tower less that 3 miles away but it either is not working or the antenna is radiating in the opposite direction because no one in this area gets a strong signal. Calls are always dropped and the only time my phone is functional is when I am in my home and use my Samsung Extender that I had to pay for. The agents in the local realtors office don't even bother using voice because Text is the only way they can communicate. I have applied for a tower at this location but have heard nothing. The property owners/managers I have spoken to would be more than happy to have a tower on this property to provide good coverage but so far Verizon has not offered any solutions.
We have moved here to Leland, North Carolina (28451)  from Utah and our single strength and quality are very poor. We can't even use our phones in the house without the calls constantly being dro... See more...
We have moved here to Leland, North Carolina (28451)  from Utah and our single strength and quality are very poor. We can't even use our phones in the house without the calls constantly being dropped. We see cell towers reasonable close by but when we come into our neighborhood our calls drop. I was told that there is a number I can call and Verizon will send out someone to verify the signal quality. Is this true? I spend over $300 a month for cellular service and I can't even use it in my own home. Thanks
So who changed my screen name to "phony-smartphone". Do you think that is funny? Perhaps I should spread the news that when a customer writes up negative comments Verizon employees think it's fun... See more...
So who changed my screen name to "phony-smartphone". Do you think that is funny? Perhaps I should spread the news that when a customer writes up negative comments Verizon employees think it's funny to change the screen name. Very funny. Thanks for showing me what you truly think of your customers.
<< Comments edited.  Please refrain from personal attacks.>> I have been  a customer for more than 10 years. I spoke with agents who assured me I could make all my changes via the web site wit... See more...
<< Comments edited.  Please refrain from personal attacks.>> I have been  a customer for more than 10 years. I spoke with agents who assured me I could make all my changes via the web site with no change in the plan. I spoke with 2 other agents who agreed that a mistake was made on both parts. Why did I not act before 14 days? Because I did not know I needed to act! I was told everything would be fine. I did what THEY told me to do. I am too busy to review my plans on a daily basis to make sure no changes have occurred. Message was edited by: Verizon Moderator
Excuse me but I DID TELL VERIZON and as I mentioned in my previous response TWO different Customer Service Associates agreed with me and tried to fix the problem. They understood what happened an... See more...
Excuse me but I DID TELL VERIZON and as I mentioned in my previous response TWO different Customer Service Associates agreed with me and tried to fix the problem. They understood what happened and I even was able to document the situation and provide them with all the information they needed to know what had happened. Yes I EXPECTED VERIZON to fix the MISTAKE because WHEN YOU CARE ABOUT YOUR CUSTOMERS YOU DO WHAT EVER YOU CAN TO HELP. I pay over $2500 dollars a year for personal phones and had advised a company to spend much more than that a month on corporate plans. << Comments edited.  Please refrain from personal attacks.>> Message was edited by: Verizon Moderator
Yes I made the mistake. I did not discover it until later. 2 different Verizon associates told me on the phone that this was an obvious mistake and would be fixed. They agreed with me that the pr... See more...
Yes I made the mistake. I did not discover it until later. 2 different Verizon associates told me on the phone that this was an obvious mistake and would be fixed. They agreed with me that the problem was an over-sight and given my concern could understand the issue. It was someone higher up that said too bad we want everyone to drop their old plans for the new ones. Obviously you do not have children and do not have to worry about traveling to make a living while sick and trying to protect your children at the same time. Customer Service is all about understanding a customer's problems and trying to find ways to help. Other companies make exceptions EVERY DAY for their customers because they care. Years ago when my wife wound up in the hospital while I was away Delta Air understood my situation and regardless of the fact that I was not due to return home for more than a week they got me on a flight that day with no additional charges. They take care of their customers.
Verizon Wireless, Too Big to Care... One of your associates said "We appreciate all of our customers, both new and seasoned". But I do not believe that to be true. I have been a customer for o... See more...
Verizon Wireless, Too Big to Care... One of your associates said "We appreciate all of our customers, both new and seasoned". But I do not believe that to be true. I have been a customer for over 10 years or more. I pay thousands of dollars a year for service. I made the mistake of changing my daughter's phone online and you removed the existing plan. No upgrade just changing the phone because I believe she was being pursued by a pedophile. I have a rare form of cancer that causes me constant pain but I live with it even though at times it's difficult to read your T&C's especially when under stress but I trusted that Verizon would fix any mistakes I might make. When I discovered the problem with the plan I called in and was told that because more than 14 days had past I was too late. This is nothing more than an underhanded way of getting customers on older plans off so you can squeeze a little more profit out of them. I have put up with crappy service and obnoxious support people in the past. Not always and certainly not the norm but when it comes to money no exceptions can be made. My loyalty as a customer and the money I have paid mean nothing. My advise to everyone is avoid Verizon Wireless. The poor treatment to those of us "seasoned" customers is not worth the enhanced network.
<Duplicate deleted for crossposting per the Verizon Wireless Terms of Service.  See for the original message.> Message was edited by: Verizon Moderator
"doesn't work for diddly if you join a wifi network thats what I'm talking about. major issue. and please notice, its one that feathers verizons nest. start running movies, they're going to ... See more...
"doesn't work for diddly if you join a wifi network thats what I'm talking about. major issue. and please notice, its one that feathers verizons nest. start running movies, they're going to make money." Well may be you should learn how to setup your WIFI network or how to configure the phone to access an network. I've never had any problem accessing networks whether at home at work or in public. I have a whole list of saved networks that I automatically connect to. When I walk into Barns & Noble I connect to their network. Of course some networks require authentication and authorization but you either open a web page or enter the password or both. I never heard of anyone having problems connecting to WIFI so it sounds more like user error.
" 4G LTE is not ready for primetime is most of the issue. " What are you talking about. I'm using 4G in a semi rural area and it works great and when I'm in the city it still works Great. Yes... See more...
" 4G LTE is not ready for primetime is most of the issue. " What are you talking about. I'm using 4G in a semi rural area and it works great and when I'm in the city it still works Great. Yes it uses more battery but I have been able to deal with that pretty well. It's reasonable new technology so I don't expect it to be perfect but it certainly is ready for the market and I'm using it every day. Verizon has rolled out the best performing 4g with the widest access. It's a brand new technology that only became available when? Last year... They are doing pretty well given the difficulty at rolling out a completely new technology across the entire continent.
Wow I am amazed at the level of whiny complaints. You had a trial period you could return the phone but you didn't. If the phone was so bad why did you keep it. I've had phones I found I didn't... See more...
Wow I am amazed at the level of whiny complaints. You had a trial period you could return the phone but you didn't. If the phone was so bad why did you keep it. I've had phones I found I didn't like so I took it back within the trial period and exchanged for one I did like. You people act like Verizon held a gun to your head. I'm not a Verizon shill but I've had phones from almost every provider and have stuck with Verizon because their customer service was good and because they had good coverage everywhere I lived and worked. And when I did have problems the CS Rep took personal responsibility to see that my problem was resolved. The GNex is a great phone but when you buy it they tell you right up front how many days you have to return it. And yes the phone is simply a set of radios with a computer attached so software is 90%. Geeze if you don't like the phone or it doesn't work in your area then take it back and exchange it for something else. I get the feeling that the biggest complainers here are people who are 1) never satisfied with anything and 2) not able to operate the device. I'm sorry but after a while you just get tired of all the whining especially when a lot of it is just ridiculous...
It's interesting that you talk about MAJOR BUGS and poor battery life like this is killing every GNEX out there. Battery Life is a problem for EVERY Smart phone and when on 4G it's even more pron... See more...
It's interesting that you talk about MAJOR BUGS and poor battery life like this is killing every GNEX out there. Battery Life is a problem for EVERY Smart phone and when on 4G it's even more pronounced. No one gets 15 hours of use with out an occasional charge if they are on 4G and actively pulling data. And  as far as MAJOR BUGS which ones are you talking about. I have had the GNEX since release and yes it's not perfect but it's far better than my OG or DX. I use my phone and often after 10 hours still have 50% charge remaining and this has been a constant. I use WIFI at work and home and 4G everywhere in between and get 8-10 hours with 45%-50% remaining. There are days where I'll get down to 25%-30% but these are not typical.  Pretty much everyone at work is in aw of my GNEX and several are replacing their older phones with either a Sprint or Verizon GNex. The phone is no perfect but I've not had any serious issues. The main complaint is Verizon not pushing out the 4.04 update. I've heard they are waiting on the 4.05 which is supposed to take care of several reported issues and yes it needs an update but I just don't see the GNex as a deal killer for staying with Verizon. I'm sure you have experienced problems but myself and a large following at Droid Life and My Droid World are very happy with the Galaxy Nexus.
I've been using the Nexus since shortly after the release. I have had very few problems with it compared to my OG Droid. The phone is very fast and when people see it they are in aw. The phone is... See more...
I've been using the Nexus since shortly after the release. I have had very few problems with it compared to my OG Droid. The phone is very fast and when people see it they are in aw. The phone is not perfect but I've enjoyed my GNex. The only problem I have is the fact that Verizon will not push out the 4.04 update. My Wife has the Razr which is a very nice phone but I still like my GNex more. I think it's funny to hear people complain and act like everyone else in the world is having problems with the phone. Everyone else is not having problems and on average the phone has no more problems that any other. I follow 2 different sites that are android specific (Droid Life & My Droid World) and overall people are very happy with the GNEX. In fact the primary complaint is not with the phone but with Verizon for not pushing the 4.04 update. So if you don't like the phone and are able to get a different one then fine do so. But please don't act like your problems are shared by every other owner because the truth is they are not. People love the iPhone, or the HTC, or the Moto phones. Great, others love their Samsungs and have had great service. My daughter has the Galaxy Fascinate and can't wait until she can upgrade to the GNEX.