I have been frustrated since Saturday evening about the in-store pick up process and the lenghty delay in getting my new I-Phone.  However, I did finally get a notification that I could collect my ph... Ver más...
I have been frustrated since Saturday evening about the in-store pick up process and the lenghty delay in getting my new I-Phone.  However, I did finally get a notification that I could collect my phone from the store today and received really great customer service.  In the spirit of giving credit where credit is due, Anthony at the Wireless Zone store in Martinsville, VA was excellent.  I hope that the corporate office will look into the system glitches that create painful delays in on-line customers getting their in-store pick ups immediately.  I select in-store pick up for other retailers and even grocery stores and have never had this type of issue. It was especially troubling because the phone was in stock at the time I arrived at the store initially.  During my sad waiting period, I read lots of feedback on this forum and all over the net about this issue.  This is a challenge that should be corrected immediately. Shout out to Anthony - he is the reason I am not a Sprint customer right now!
Thanks for responding.  I looked at the links you shared, but it still does not shed light on why I couldn't pick up a phone that was in stock in the store I selected.  No one has been able to give m... Ver más...
Thanks for responding.  I looked at the links you shared, but it still does not shed light on why I couldn't pick up a phone that was in stock in the store I selected.  No one has been able to give me an answer and I feel like I've been bounced around from rep to rep with no resolution.  If I am truly a valued customer, why don't I have the phone I ordered?  Why hasn't the rep who committed to calling me back ever reached out?  It's pretty disheartening.
Is it possible to cancel a trade in?  I ordered a new I-Phone and opted to do an in store pick up.  When I went to the store, although the phone was in stock (and sitting in front of me), I was told ... Ver más...
Is it possible to cancel a trade in?  I ordered a new I-Phone and opted to do an in store pick up.  When I went to the store, although the phone was in stock (and sitting in front of me), I was told that due to a system error I could not get it for another 72 hours.  Since then, I've been on the chat line and customer service line and gotten no resolution.  I found this discussion group in the process and saw that there are tons of people who did not have good experiences with the trade in program. Now that something seemingly simple has been botched, I'm concerned about what the trade-in process will look like.  Is it possible to just cancel the whole thing?  I'm due for an upgrade, so it may just be beneficial to just begin again with a new carrier. Any thoughts from those with more experience?  
Yesterday I ordered a phone on-line and opted to do the in store pick up because the website noted that I could have my phone within two hours.  I walked into the store and the customer service repre... Ver más...
Yesterday I ordered a phone on-line and opted to do the in store pick up because the website noted that I could have my phone within two hours.  I walked into the store and the customer service representative went to the back and got my phone.  He tried for nearly 20 minutes to get the phone processed out of the system and could not.  Even though the phone was available and literally on the counter in front of me, I could not check out with it.  I was told that a system error would not let them release the phone to me and that I could come back in 72 hours!  The whole incident was baffling. I returned home and got on the chat line to see what could be done.  This seemed like something that could easily be resolved as it was not like the phone wasn't in the store or the transaction on my end had not been processed.  Everything was done correctly, so I imagined a resolution could come sooner than 72 hours.  The chat customer service representative could offer no relief and suggested I call Customer Care - so I did.  The Customer Care rep couldn't help either and told me he was going to investigate the matter further and call me back.  He never called back and I start the day wondering if this is a sign that I should finally transition to another cell service provider.  The main reason I've stayed with Verizon all these years paying the highest premiums in the marketplace is that for the most part, service has been legitimate. This is my last attempt to get this situation rectified.  I've done everything the right way.  I didn't take to Twitter bashing the company.  I just want the phone that I ordered and that is in stock in the store.  Help (ayuda)