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I don't know Who actually owns the software but I do know that all of our region was unable to complete sales that afternoon. The sales guys were Not happy as they were losing commissions. They were ...
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I don't know Who actually owns the software but I do know that all of our region was unable to complete sales that afternoon. The sales guys were Not happy as they were losing commissions. They were updating each other as they recieved updates At one point they said the C00 was involved On trying to get the system backup.
The phones were ordered in-store, they didn't have enough in stock (4 Galaxy Note 10 and a flip phone)to complete our order. They had to ORDER the phones They were shipped to the Store. Due to us ha...
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The phones were ordered in-store, they didn't have enough in stock (4 Galaxy Note 10 and a flip phone)to complete our order. They had to ORDER the phones They were shipped to the Store. Due to us having jobs & Thankgiving We were unable to get to the. again. store until Black friday.
Thats correct. But to process my purchase they had to use the Verizon software/program, that froze up mid-transaction and basically held my 5 phones in limbo/hostage for four plus hours. There were...
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Thats correct. But to process my purchase they had to use the Verizon software/program, that froze up mid-transaction and basically held my 5 phones in limbo/hostage for four plus hours. There were other customers there too with frozen transactions. They couldn't sell any items, not even cell phone cases as the system was froze. Pretty bad way to start our new relationship with us, we had been with our old provider for 19 years.
Was anyone else caught on Black Friday point of sale glitch? We changed carriers to Verizon on Black Friday, ordered our phones the weekend before (different than BF deals) and had an appointment a...
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Was anyone else caught on Black Friday point of sale glitch? We changed carriers to Verizon on Black Friday, ordered our phones the weekend before (different than BF deals) and had an appointment at 1pm to activate our new phones. All was right in the world - all five phones ported over - no problems whatsoever. Then our salesperson tried to process our invoice. This was a little past 1 pm. At 2:45 pm we went to get lunch. At 3:30 we returned back to the store - no progress. At 5:00 pm the local store decided they could hand figure what we owed that day and take a check. We left the store at 5:30 thankfully with our new phones. Our local guy was GREAT, he kept us up to date on how Verizon Corporate was trying to deal with the situation. Since he'd already ported over our phones to Verizon we couldn't just take our old phones and come back the next day and complete the transaction. I really hoped that someone from Verizon Corporate / customer service would have contacted us about this glitch/failure. I really enjoyed spending all of the afternoon Black Friday waiting on our phones.