I was at a home show recently where Verizon was on hand with kiosks set set up everywhere. I am an existing customer so the sales associate told me if I spent a few minutes with him he could save me ... Ver más...
I was at a home show recently where Verizon was on hand with kiosks set set up everywhere. I am an existing customer so the sales associate told me if I spent a few minutes with him he could save me some money. Sure why not I said. About 40 minutes later, my husband and I walked away with a new Hum (wireless device for our car) and $40 off our current bill. WOW!!! To good to be true...how did we add a feature to our plan and our bill is $40 cheaper? Well, 2 weeks later when our new bill shows up online, it shows that our bill went up about $70!!! I called customer service, waited on hold for 25 minutes and long story short, since I have already had the Hum for 2 weeks, I'm stuck in my 2 year contract and they can't help me. I'm sorry WHAT??? I didn't sign anything saying my bill would go up $70 a month. Then, the customer service representative told me she had to get off the phone and that her supervisor would be calling me back. She practically hung up on me.... 12 hours later and still no call back! Has anyone else had this happen to them? I am beyond livid!! This is complete garbage as if Verizon can't control the fraud that their employees perpetrate they should at least put my account back to where it was prior to their employee jacking it up. I didn't need to Hum device. I took it because he told me there was a credit that would drop my bill!!! Shame on you Verizon!!!!