ChristinaB_VZW's Posts

Let's get to the bottom of this unknow calls bob1013! Our system will only list calls made/received that are registered from your phone. Is it possible that you let anyone borrow your phone during the dates of the calls in question? Are you incurring any overage charges for those calls? Keep us posted. AntonioC_VZW Follow us on Twitter @VZWSupport

Hi MarkWilson, I use messaging so much, and I would feel the same way if my messages were not being sent or received right away. I'd love to assist you with a resolution. This is a forum for the iPhone 4S, and you mentioned you do not have a Smartphone, and are using feature phones on both lines, one being a Motorola and one being an LG. You did not mention the model of either device, but I can still assist you. Feel free to send me a DM with your name, one of your mobile numbers, and a good contact number for you. I will be happy to reach out to you to address and resolve this issue. Thanks! Christina B VZW Support Follow us on Twitter @VZWSupport

Hi bwittmeyer, I would be lost without my phone, so I can only imagine how you must feel if you cannot charge yours! I'd really like to help you. You mentioned that you have already completed a master reset and it is still not charging correctly. Below are some steps I'd like you to take to start troubleshooting. Please try a different charger (car charger, for example). The issue may be either the charger or the phone, and this is a good way to determine the root cause of the issue. If the car charger works and your phone charges with it, then the issue is your charger. If it acts the same as the home charger, then the issue is most likely with the device. Please check the charging port on the device, to ensure there is no debris and nothing has been damaged. If you need additional assistance, please send me a DM and I will be happy to assist you further, to check your account and review any and all options you may have. Thanks! Christina B VZW Support Follow us on Twitter @VZWSupport

Hello DaveEastley, I am sorry for any difficulties in printing a return label from the website. I can assist you with the steps on how to do this. Browse www.verizonwireless.com/printreturnlabel then enter you My Verizon user ID and password to access the Order History page or do following:   Sign in to My Verizon.  Locate the I Want To... section. Click More Actions.   In the BILL column, select View Order History. The Order History page displays. Note  Click the to expand an order. A check box displays by each entry except when:   A return label was previously generated for the entry.  There is only one entry (piece of equipment) on the order.   Select all items to return with this label as needed. Note  If you are shipping from a different address than listed under Order Information, click Edit Ship From Address and do the following:   Change any of these fields - Name, Address, City, State, Zip Code, Phone Number and/or Email. The Reset button defaults the address to the Billing System Address.   Click Save.   Click Print Return Label. A PDF file opens with the label which the customer can print; the following display in My Verizon:   A confirmation message  Date Label Printed Tracking Number An auto-remark displays the tracking number in the billing system.   Repeat from step 5 to print labels from other orders as desired. I trust this information is helpful for you. Have a great day! Christina B VZW Support Follow us on Twitter @VZWSupport

Hi ashleytimm, I regret to learn that you are having an issue with iMessage. I'm prepared to assist you. I have sent you a direct message in order to assist you further. I'm sure I can help resolve this for you. Thanks! Christina B VZW Support Follow us on Twitter @VZWSupport

Hi Fernaid! I hope you have a wonderful time in Italy! I can assist you with the details of using your phone while there, both in making calls and receiving calls. In addition, I will provide you with the details about data and any charges involved, since you have a Smartphone. To answer your question, if someone located in the US calls your mobile number and you are located in Italy, the caller would simply dial your 10-digit number. However, if you are in Italy, and you would like to make a call to the US, a different dialing pattern is needed, and international roaming charges apply. This is true for voice calls, text messages, picture messages, and data usage. Below are the details for Italy. Please take note that these charges differ, depending on where you are traveling. ITALY --------- Voice-$1.29 per minute (Mobile to Mobile calls do not apply when internationally roaming) Text Messages-$0.50 to send and $0.05 to receive Picture and Video Messages-$0.50 to send and $0.25 to receive Data Pay per use-$20.48 per MB We have global data plans available if you would lilke to use data with your phone. Please keep in mind that you also have the ability to turn off data services, if you would like to avoid the charges altogether. You would simply go to your mobile network settings and un-check the mobile network. However, if you would like to use data while in Italy, you have the following global data plans to choose from: $30 for 50 MB $75 for 150 MB $125 for 300 MB Here is a link for you, as well as other international travelers, that provides you with all of the information you will need. http://www.vzw.com/international I trust this information is helpful for you, and again, enjoy your trip to Italy! Christina B VZW Support Follow us on Twitter @VZWSupport

Hi sarahkinman, I use messaging A LOT on my phone, so I understand the importance of the service working properly for you. Thanks to wardcst24 for your input, it is appreciated. Did these steps resolve the issue in sending messages? If so, that's wonderful. If not, I'd be happy to look further into this for you. Feel free to send me a DM with your name and mobile number. Thanks in advance! Christina B VZW Support Follow us on Twitter @VZWSupport

Hello NurseBecka, I'm so glad to learn that your Revolution is working great, as your post mentions. I'd like to take some time and address your concerns about the Operating System upgrade. The names of the software versions are all desserts, named by Google(Cupcake, Donut, Eclair, Froyo, Gingerbread, etc.). Though I do not have a date for you when it comes to software updates, I do have a link that provides you with a list of devices that will be updating to the Ice Cream Sandwich software version. Currently, the Revolution is not on the list, but please keep in mind that this information is updated as soon as we get it. This is something that may be coming in the future. http://news.verizonwireless.com/news/2012/03/bl2012-03-06.html You are also able to sign up for email updates as new products and services become available. Below is a link for that as well. http://email.vzwshop.com/servlet/website/ResponseForm?OSPEJNlmhtLk_.2ef If/when the Revolution receives a software update, the updates are pushed out to the devices. To check manually for a software update on the Revolution, please follow these steps: Menu Settings About Phone (scroll down to find) Software Update I trust this information is helpful for you. Thanks and have a great day! Christina B VZW Support Follow us on Twitter @VZWSupport

Hi lori1234, I know that it is sometimes necessary to send an attachment to an email that you received. With the iPhone 4, in order to include the attachment, you would "Forward" the email instead of "Reply" to it. You will then be able to send the attachment. Here's a link to the manual of the iPhone from Apple's support page, so you, as well as other iPhone users, can review. http://bit.ly/hxX446 I trust this information is helpful for you. Have a good weekend! Christina B VZW Support Follow us on Twitter @VZWSupport