Approximately 7 months ago, I decided to upgrade our mobile phones. I had been receiving a corporate discount of 20%, which was applied to the combined minutes, and to my principle phone monthly...
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Approximately 7 months ago, I decided to upgrade our mobile phones. I had been receiving a corporate discount of 20%, which was applied to the combined minutes, and to my principle phone monthly line fee, and unlimited data plan. Upgrading the phones would require that I lose the unlimited data plan since I was purchasing subsidized phones. Prior to the upgrade, I spoke to Verizon customer sales twice. I stopped at two Verizon company stores and an independent store authorized to sell Verizon wireless. During each of those conversations, I asked, "what will be the effect of my monthly bill?" 100% of those people asked said, "nothing, your bill will stay the same; the only difference is that you will be limited to 2gb data per line." When I received my first bill, it was clear that the discount was not applied to the data plan. I immediately called Verizon customer service and was told that discounts do not apply to limited data plans. To Verizon's credit, I received a one year rebate equivalent to the difference. However, regardless, I was repeatedly told there would be no difference and now, of course, my monthly bill since and in the future will not reflect the prior billing. A few weeks ago, I received an email stating that it was time to revalidate my corporate discount. I called Verizon and stated that I was told by the original sales agent that my discount was also applicable to retired employees. The Verizon representative informed me that I had been misinformed and that the discount would expire with the current billing period. However, since I am a military veteran, there is a discount available to me of 15% rather than the previous 20%. My next question was naturally, "what's the bottom line effect of my monthly bill?" He stated that the discount would be applied exactly like my current discount except that it would be 15% versus 20%. A few days later, prior to submitting my validation proof for the military discount, I called Verizon to verify that I was submitted the proof correctly. Once again, the representative stated that the discount would be applied similarly to my current. Only the percentage changed. Yesterday, I received an approval email from Verizon, which in more detail showed how the discount would be applied. Once again, I was not given correct information. The discount is applied to the combined talk minutes only, which is different than the previous discount. We're only talking less that $2 a month, but the entire experience from the first sales person to when we upgraded phones to when I submitted for the revised discount, there is a pattern of deception whether intentional or not, laziness or misinformed. The fact is that in every example, people who should have been able to correctly tell me the impact of my bill relative to the action I was taking were wrong in 100% of the cases! As far as I'm concerned, Verizon Wireless has violated the terms of their agreement, but obviously good luck with that. Bottom line, when it comes to cost of service, a Verizon Wireless customer representative should be able to provide accurate information that you can use. They did not.