I just got off the phone with a Verizon Wireless Tier 2 Tech Support Staff Member. What mama23dogs said about the ability of non-carrier-branded phones to use Wi-Fi Calling has some truth to it. Phon...
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I just got off the phone with a Verizon Wireless Tier 2 Tech Support Staff Member. What mama23dogs said about the ability of non-carrier-branded phones to use Wi-Fi Calling has some truth to it. Phones do have to be compatible with Wi-Fi Calling services. However, it is not true is that all unbranded phones (both Android phones and iPhones) are incompatible with Wi-Fi Calling service. As mentioned earlier, it depends on whether or not the Wi-Fi Calling capability is in the phone itself. If you want to use Wi-Fi Calling, look at the non-carrier-branded phone's tech specs webpage on the phone manufacturer's website. It it says nothing about Wi-Fi Calling capabilities, you can safely assume that Wi-Fi Calling is not supported. That information is coming from Tier 2 Customer Care. Also, if you so happen to have purchased your phone from Verizon Wireless, check the device tutorials to see if there are instructions to enable Wi-Fi Calling. If the instructions for your particular phone do not exist, then it is not Wi-Fi Calling capable. It's that easy. If you have questions about or issues with enabling Wi-Fi Calling, then you can call customer service. They will be able to assist you further.