Two months ago, service in El Paso suddenly stopped. We saw a statement in the news about new towers in Mexico and that Verizon is working on a solution. Verizon didn't bother to send a message direc...
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Two months ago, service in El Paso suddenly stopped. We saw a statement in the news about new towers in Mexico and that Verizon is working on a solution. Verizon didn't bother to send a message directly--we had to search for any clue of what was going on. For the past two months we've been hearing repeatedly that Verizon is trying to find a solution. Some of us received 4G boosters for our homes (no change to my mediocre signal at home, still terrible or no service out of home). Nice try, but if I was looking to be tied to home for cell service, I could get a land line for a fraction of the cost. I even made the mistake of thinking my data was being throttled, so I upgraded my unlimited plan. Still no difference. I submitted a trouble ticket and received a "we're working on your issue" for a couple of days, then nothing. Here's the problem: We pay WAY too much for service with the company that is supposed to be the premier, best one around for the service to not even work! Verizon, you're in the process of losing some long-time, loyal customers because you haven't stepped up when we needed you. We understand it takes time to resolve a cross-border issue like this, but there hasn't even been a bill offset (which should be considerable, at this point) to make up for the lack of service that we're paying for. What is next, Verizon? Is it time for us to switch carriers?