Unfortunately repeating the answer of "we are trying to work on it and it is out of our control" is not very useful, nor does it provide any clarity. The issue for Verizon users in El Paso and other... Ver más...
Unfortunately repeating the answer of "we are trying to work on it and it is out of our control" is not very useful, nor does it provide any clarity. The issue for Verizon users in El Paso and other affected border cities is not WHAT is happening to cause the problem but rather WHAT is VERIZON going to do to take care of its customers. So far, what Verizon is NOT doing is: 1 - Fix the problem outright 2 - Provide a CURRENT update to show customers that it is a priority and allow us to see any progress 3 - Provide a timeline of when it might work again 4 - Give a credit on the bills for the loss of use of a service that was paid for Essentially, all that Verizon has done is repeat over and over that it is due to a wireless carrier in Mexico, Not our fault!!  Truly, we get that. The real problem goes far beyond the ability or authority of online customer service agents to adequately respond. As a result we hear the same not-helpful statements over and over.  Let's do some real talk then: At what point do we all cut ties with Verizon and pick up Sprint, AT&T or T-Mobile?
Of course I have done both. If you look into the details of the problem (please, I have no more patience for canned responses), you'll see this is not an individual issue. My trouble ticket (checked ... Ver más...
Of course I have done both. If you look into the details of the problem (please, I have no more patience for canned responses), you'll see this is not an individual issue. My trouble ticket (checked on it just today) is still open without any progress or resolution.  My phone is effectively as useful as a landline because I can use it with wifi calling, but it is many times more expensive. This is a widespread issue affecting hundreds of people the same way.
It seems you think that because you "talked to someone from El Paso", the dozens (at least) of posts and replies from residents who are affected by this are exaggerating if not fabricating the extent... Ver más...
It seems you think that because you "talked to someone from El Paso", the dozens (at least) of posts and replies from residents who are affected by this are exaggerating if not fabricating the extent of the problem. Not to mention the people in other border cities and the fact that Verizon did make a statement as for the cause of the problem albeit months ago. Sorry but your response is zero help to those of us who are dealing with this. What used to be a strong 4G/LTE signal is reduced to a spotty 1X signal, regardless of who you spoke to.
Two months ago, service in El Paso suddenly stopped. We saw a statement in the news about new towers in Mexico and that Verizon is working on a solution. Verizon didn't bother to send a message direc... Ver más...
Two months ago, service in El Paso suddenly stopped. We saw a statement in the news about new towers in Mexico and that Verizon is working on a solution. Verizon didn't bother to send a message directly--we had to search for any clue of what was going on. For the past two months we've been hearing repeatedly that Verizon is trying to find a solution. Some of us received 4G boosters for our homes (no change to my mediocre signal at home, still terrible or no service out of home). Nice try, but if I was looking to be tied to home for cell service, I could get a land line for a fraction of the cost. I even made the mistake of thinking my data was being throttled, so I upgraded my unlimited plan. Still no difference. I submitted a trouble ticket and received a "we're working on your issue" for a couple of days, then nothing. Here's the problem: We pay WAY too much for service with the company that is supposed to be the premier, best one around for the service to not even work! Verizon, you're in the process of losing some long-time, loyal customers because you haven't stepped up when we needed you. We understand it takes time to resolve a cross-border issue like this, but there hasn't even been a bill offset (which should be considerable, at this point) to make up for the lack of service that we're paying for. What is next, Verizon?  Is it time for us to switch carriers?
For two months we have been getting the repeated answer of "we are aware and we're working on it".  Sorry, but no, your reply did not answer the question or provide any resolution.
Over the past week, Verizon service has degraded so severely that I am unable to use internet at all, even when it shows full signal with LTE.  Phone calls are extremely poor quality. This is so s... See more...
Over the past week, Verizon service has degraded so severely that I am unable to use internet at all, even when it shows full signal with LTE.  Phone calls are extremely poor quality. This is so severe and so widespread that Verizon owes an answer to users in the El Paso area. I'm so frustrated I have started shopping other carriers, something I thought I would never need to do since I have been with Verizon almost 10 years. Where are you, Verizon Wireless?