bldegle2's Posts

READ THE POSTS, THEN YOU WILL GET AN IDEA HOW LONG AND FRUSTRATING THIS ISSUE IS. No resolution as yet, I am using the web based app to do PC stuff with messaging...temporary fix until they resolve the issue...

And, I might add, a pain in the butt to use, and, amazingly, the last message from Verizon proper, which shows on my phone, dfoesn't show on the web based spot, but, to their credit, all my other messages are showing up there. This is the most messed up support fiasco I have been involved with...

Generally speaking, Verizon Support is not helping, just the same canned responses over and over again. The app does not work on a PC anymore.  In my case it worked fine till August 9th. Nothing, and I mean nothing Verizon support offers fixes the problem. There are several/many threads with thousands of views. Unless a robot is running Verizon support, one has to assume Verizon knows about the problem.  Yet NOTHING of substance has been forthcoming. Abysmal support...

Dear Tech support. Go the M$ app store, look at the reviews.  Basically 1 star reviews (I suspect it would be 0 if there was an option). 279 of them. It is time you talked to Micro$oft and get your act together. Maybe if someone has a TV network or newspaper contact then we can get the ball rolling through massive public embarrassment, which, at this point seems to be the only viable solution.

Welcome to the merry-go-round that is Messenger (or Message+).  If you read through all the posts and try all the suggestions you will find no resolve as yet. I figure the next thing to be suggested is to reinstall the OS (I say that tongue and cheek).... Something is definately amiss.  And as far as we know, nothing substantials has been offered as yet to fix the problem...

With all due respect to Verizon Support Personnel, you are not solving the problems or listening as far as I can tell, and many others feel the same why. Support keeps asking the same questions, over and over again.  The general feeling here is that you are just desk jockeys trying to insulate higher ups from the disaster which has unfolded. This needs to be racheted up to the top, get the company software engineers on this before it completely explodes. What many would appreciate is a response maby something like this. "We recognize there is a problem, many even a serious problem with messenger and we have our software team working overtime to figure the problem out" I checked my message history.  From 2016 to early August 2019, my message+ worked just fine.  I have tried every frickin' suggestion presented here and still have no syncing, EXCEPT, strangely, for one business associate. The problem is with the same for the original web based Message+ and the new Verizon Messenger offered from the Windows store. Support is lacking, solutions are not working, there are already thousands of posts spread over many threads contained herein.  If that can not light the fire needed to solve this problem, then your support is USELESS... Okay, off the rant.  Get it fixed...

I will add to this ongoing problem.  Everything was fine with Message+ until Win10 updates happened this week.  My original Message+ was a carryover from the in place Win7 to Win10 upgrade, about a month back.  It worked fine, then stopped syncing a day or two ago.  Same problem with my new laptop, got the app installed today in the process of getting it up to speed with all my apps and programs and even though it got most of the of the messages sync'd, there are recent ones that are missing.  It is stuck with the same incomplete message retrieval on both units.  This is very frustrating and it seems the app is broken.