OK, here is the response from LG. Not what I was looking for. They want us to give up our TWO phones with the same "hardware defect" for a week plus shipping on our dime. I highly doubt th...
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OK, here is the response from LG. Not what I was looking for. They want us to give up our TWO phones with the same "hardware defect" for a week plus shipping on our dime. I highly doubt that there is any hardware issue, since it works perfectly after a reboot and finds satellites in 10 seconds! As a software engineer of over 30 years I'd say hardware problems rarely exhibit the same issue over multiple new devices unless it is a design flaw. I expect that all of these phones are exhibiting the same issue and that most people simply don't use them for navigation. Seems like a firmware issue to me. Fess up LG, don't wast my time. fix your firmware! Dissatisfied LG spectrum customer! ---------------------------------------- Thank you for contacting LG Electronics. I am delighted to hear from you as our valued customer, please be advise that I will be more than glad to respond to your inquiry. First of all I do apologize for the inconvenience you are experiencing with the device and I will do my very best to help you out with this issue. Please be aware that if the carrier states that the phone has a GPS chip deffective, then we can set the phone for a repair service, please let me explain about the whole warranty process; please be aware that LG covers one year of warranty from the Original Purchase Date of the original phone and only covers if is a manufactured defect; cosmetic, physical or liquids damages are not covered nor accessories. In order to verify and isolate the issue with the phone, be advise that we are require from you, to mail the phone to our repair facilities in Fort Worth TX in order to be examinee by our technicians; After our technicians receive the device, they will take the decision to either repair it or replace it with one of our certified refurbished phones with no cost for you; if is not covered a repair charge may be apply and you will be notify prior to the repair in order to let you know about the cost first and also if you want to continue with the repair process. Be advise also that If is not covered and is irreparable we will simply return the device as the way that we received. The turn around process is approximately from 5 to 7 business days from the date that we receive the phone not including the shipping time. As far as a loaner or substitute, unfortunately LG does not offer substitute phones so I do suggest contacting your carrier to see if they could help out with that part and also be aware that you must cover the inbound shipping and handling and LG will cover the outbound shipping. Be advise that you are going to lose all your data. Please reply this email if you want to set the phone for a repair.