Does anyone have the remotest idea of how you actually get a human on chat. The digital assistant is about as useful as my dog. Also, is it standard now that when you sign with your user ID and pa...
See more...
Does anyone have the remotest idea of how you actually get a human on chat. The digital assistant is about as useful as my dog. Also, is it standard now that when you sign with your user ID and password you get the next screen "just to verify it's you" (who else would it be....some stranger who wants to pay my bill!). You have to request a code and it never comes so you can't access your account to buy more data. We have been with verizon for over 25 years and of all the companies we deal with every month for bills and services Verizon is by far the absolute worst. It's just time to go somewhere else. Everyone we know has.