My hubby transferred from another carrier -- when we visited the Verizon store to complete this and upgrade my personal Verizon number to a phone I had previously purchased through work, we were prom...
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My hubby transferred from another carrier -- when we visited the Verizon store to complete this and upgrade my personal Verizon number to a phone I had previously purchased through work, we were promised a "free phone" (the Moto Z) because he was transferring from another carrier. So far (2 billing cycles) I am still paying for the phone. When will I be credited the $20 per month?