DionM_VZW's Posts

You've worked very hard on this issue, EMemon. Thank you for being so patient with us as we join you in your efforts. Please allow us another question: Is your contact having trouble sending messages to any other American number? I can see that you've had trouble getting messages from Pakistan. But how many different numbers have tried to send to you? DionM_VZW Follow us on Twitter www.twitter.com/vzwsupport

Hmm. I got ya. I agree that this is unlikely to be a phone issue. Please call *73 from your phone. When you do, you should hear some beeps after the call connects. When you hear them, hang up and then test call your phone again. I'd love to know what happens after, so please post back! DionM_VZW   Follow us on Twitter www.twitter.com/vzwsupport

Hi Prayag! Sorry for any issue receiving calls. If I understand correctly, all calls to your number do not show received on your device. I'd love to help, but I'd like to know a few more details. Do incoming calls eventually roll to voicemail? If not, where do they go? Are you able to receive text/picture messages? If you're not sure, try sending a message to your mobile number as a test.    Let me know! DionM_VZW Follow us on Twitter www.twitter.com/vzwsupport

Hi there, kimsworld! Thanks for inquiring about equipment eligibility for prepaid accounts. Although our prepaid services are an excellent value, they do not yet support 4G LTE-capable devices. I recommend a postpaid account for your Droid RAZR Maxx. You can review those plans at this link: http://vz.to/W24dla . You can also choose a different device for use with a prepaid account. Prepaid devices are listed at this link: http://vz.to/17RaybE . DionM_VZW Follow us on Twitter www.twitter.com/vzwsupport

Yet another great catch, Ann154! There is the option for customer to keep their current calling plans (such as the Nationwide Talk plan) with the next 2 year discount upgrade, as long as it is understood that the data feature itself must change to a tiered data pricing structure. We recommend Share Everything, as we feel it is the best choice for most accounts, but recognize that Share Everything may not be for all. DionM_VZW Follow us on Twitter www.twitter.com/vzwsupport

Hello tropical03! I regret the frustration you're experiencing trying to get this billing issue resolved. I would like to have a chance to review your account about this matter. Please send me an email to vzwsupport@verizonwireless.com. Please include your name, your mobile or account number, and my initials (DGM) in the message. Thanks! Dion M. VZW Support Follow us on Twitter www.twitter.com/vzwsupport

Hello Jon! Thanks for inquiring about Family Locator. I have used it on my son's phone as well and it is a great feature. Not only have been able to use it to confirm his location, I have also had great success in finding the phone itself (on those occasions when he has misplaced it)! I can answer all of your questions about this service. First, you want to know if there are charges in addition to the $9.99 fee per Locatee. No, there are no other charges and data access does not apply toward the use of Family Locator for the locating handset or the Locatee. You also wanted to know if it is necessary to download and install an app to the Locatee's phone in order to use this service. Yes, you will. No matter the level of detail, the application must be installed to the Locatee's phone for this service to work. Finally, you want to know if this service can be started and stopped on an 'as needed' basis. Yes, you can absolutely and and/or remove the service as needed. You don't even need to remove the application from the Locatee phone in order to do this. Just keep in mind that whenever adding or removing this service mid-bill cycle, there will be partial access charges (the same as when any other change is made to the account mid-bill cycle). I hope your questions have been answered to your satisfaction. If you need more info, you can review Family Locator details here or just let me know. Thanks for your interest! DionM VZW Support Follow Us on Twitter www.twitter.com/vzwsupport

Hello dtran! I can certainly how to set up custom tones for your emails! First, go into your email box, then click on the Menu button. Select Email Settings> Notifications> Select Ringtone. You can then select from the list of your music! DionM VZW Support Follow Us on Twitter www.twitter.com/vzwsupport

Hello glenholmes!  I do hope that you're enjoying your Droid RAZR! I've not been able to find a way to increase the font size in the preloaded calendar of this model. However, if this is a necessary feature, you can always try one of the calendar applications in the Market! DionM VZW Support Follow Us on Twitter www.twitter.com/vzwsupport