JoeL_VZW's Posts

Hi Brainac999 I know I only want text and calls in my vehicle. We would love to help with this Bluetooth issue. Does email sync to other Bluetooth devices? Do you want emails to no longer be transferred to you via Bluetooth? What make and model vehicle are you pairing with? JoeL_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!! •

I'm so sorry you have had this issue with your new device, JB Beaird. I'f a device isn't working from the start and you are withing our return policy time frame, we should replace it. We want to look further into this with you and see why it wasn't replaced with a brand new device. Please answer my direct message so we can look into this with you. JoeL_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others benefit from our conversation. Thanks in advance for your help with this!!

jslack73, Oh no, I am sorry to hear you are experiencing service issues at home. Let's look into this further, what's your zip code? What's the make and model of your device? Does service improve once you leave your home? KarenC_VZW Follow us on Twitter @VZWSupport

The details you're providing are very helpful, Maj_Dad. With airplane mode enabled, there would be no message because that disables celluar data. I would recommend tying that mode with WiFi to see if it still happens. It sounds like this issue has something to do with one of the applications on the device. JoeL_VZW Follow us on Twitter www.twitter.com/vzwsupport

Hi Jonigh I'm so sorry to hear of the issues you are having with your email account on your device. What type of email account do you have? Have you tried removing and readding the email acct? JoeL_VZW Follow us on Twitter @VZWSupport

Hello Jaman1953 The problem you have described is very irritating. I would be glad to look into this issue with you. Do you have a HDMI cable to attach and remove to the device? If so please try that, then power the device off and remove and reinsert the Sim card. Does the error come back? If the problem persists, please try a hard reset. Here's a link to the reset: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=49625 Please let me know if this helps. Thank you JoeL_VZW Please follow us on twitter @vzwsupport

Hello Thebamafan I'm glad you got your replacement device. How was your original device's display damaged? If your display still partially works you can try a alternate hard reset. Here's a link to the reset: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=47757#alternative Please let me know if this helps. Thank you JoeL_VZW Please follow us on twitter @vzwsupport

Hello Karen0312 It would be very frustrating to not receive certain text messages. I could see how missing parts of a text message thread would make communication very difficult. Let's look into this together and get it fixed. How is your signal strength in your home? Does your device typically only display 1-2 bars of service? What type of device do you have? Are you using a text messaging application? For example: Handcent? If so please remove the application. If you have a signature on your text messages, please remove and retest. A signature could be a smiley face icon or " Sent from Karen's phone". Please let me know the answers to these questions, so we can get this resolved. Thank you JoeL_VZW Please follow us on twitter @vzwsupport

Hello 7sophie7 Are you still experiencing issues with your Razr? Did SallyC's suggestion help? How long have you had the device charging? Are you using a wall outlet? Please try to power the device on in safe mode. Here's a link for safe mode: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=50079 Please let me know if this helps. Thank you JoeL_VZW Please follow us on twitter @vzwsupport

Hello RighteousDiego I know how important it is to send and receive text messages. Let's get this fixed so you can enjoy your new phone! Does your device have Wifi enabled? Are you using a 3rd party application for text messaging? If so please delete it and retest. Please make sure your contacts are all 10 digit numbers, for example: (xxx)xxx-xxxx Please delete all old text messages. Did you have a signature on your text messages? A signature would be: sent from Diego's phone or a smiley face emotion? If so please remove the signature. Let me know if this helps, I'm confident we can get this up and running. Thank you JoeL_VZW Please follow us on twitter @vzwsupport