I recently lost my job and was unable to pay my bill on time, so of course, Verizon suspended my service. No problem. I understood. So, I contacted Verizon via email (due to not having phone serv... Ver más...
I recently lost my job and was unable to pay my bill on time, so of course, Verizon suspended my service. No problem. I understood. So, I contacted Verizon via email (due to not having phone service)and asked to set up payment arrangements so that my service would not be permanently disconnected. I had started a new job and it would be a couple of weeks before my first check. I corresponded with a couple of financial services (or so I thought) and was given until May 29 to pay my past due balance and have my service restored. Yet yesterday, I received a final bill in the  mail for 2095.00 dollars. If Verizon wasn't going to give me the full amount of tiime they offered, why bother? I have worked very hard to make sure I saved the money to pay the bill on Friday, the 24th...5 days BEFORE the date I was given. And now this. Why not just say no from the beginning instead of making me think I would be able to keep my service.